CDS Full Time Event Manager - Product Demonstration

$55,000 - $56,000/Yr

Club Demonstration Services - Littleton, CO

Part-time - Mid Level

Littleton, CO

Professional, Scientific, and Technical Services

About the position

The Event Manager at Club Demonstration Services (CDS) is a pivotal role responsible for overseeing the recruitment, hiring, and supervision of in-store Product Demonstrators. This position requires a proactive approach to ensure that product preparation and presentation meet the highest standards, including adherence to food safety and sanitation protocols. The Event Manager will play a crucial role in training Product Demonstrators, ensuring they deliver exceptional customer service and effectively present products to Club members. Strong communication skills are essential, as the Event Manager will liaise with warehouse managers, vendors, and demonstrators, particularly during new location grand openings. This role is integral to maintaining CDS's reputation as the preferred in-house event marketing provider for Costco, driving sales through effective person-to-person marketing strategies. In addition to managing the team of Product Demonstrators, the Event Manager will direct all activities related to successful events, promotions, and sales of vendor products. This includes developing and communicating strategies to achieve sales and operational excellence. The Event Manager will collaborate with the District Manager to evaluate event performance metrics, such as execution rates and sales performance, making necessary adjustments to optimize results. Achieving defined revenue and net income objectives through strategic sales activation and expense management is a key responsibility. The Event Manager will also focus on enhancing customer satisfaction and loyalty through improved operational practices, ensuring that all events are executed flawlessly and meet the expectations of both clients and customers.

Responsibilities

• Recruit, train and hire part-time staff.
• Oversee product preparation and presentation, including food safety and sanitation.
• Train Product Demonstrators in demonstration preparation and excellent customer services.
• Communicate between multiple managers, vendors, and demonstrators.
• Participate in new location grand openings as required.
• Direct all activities engaged in successful events, promotion, and sales of vendor products.
• Communicate strategies and tactics to achieve sales, service, and operational excellence.
• Support the maintenance and ongoing development of corporate governance framework, policies, and procedures.
• Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours, and operational costs, and make adjustments as necessary.
• Achieve defined revenue and net income objectives through sales activation, strategy, and expense management.
• Optimize customer satisfaction/loyalty through improved operations.

Requirements

• High school education or equivalent.
• Two to four years of related experience in retail, hospitality, or food environments.
• Detail oriented with excellent leadership and communication skills.
• Proven ability to lead well-performing teams.
• Ability to exercise independent judgment.
• Able to coach and counsel employees, taking correct measures as needed.
• Flexibility and ability to work in a fast-paced environment.
• Associate's Degree or equivalent experience (Preferred: Bachelor's Degree or equivalent experience).
• 3-5 years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience.
• Ability to work independently and prioritize with minimal supervision to meet deadlines.
• Supervising skills, including delegating responsibility, training, and evaluating performance.
• Excellent written and verbal communication skills.
• Flexible and adaptable, able to change according to changes in projects or business environment.
• Track record of building and maintaining customer/client relationships.
• Ability to direct, lead, and develop people.
• Basic computer skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, and web browsers.
• NEHA Professional Food Handler Certification required.

Benefits

• Full Time Benefits (Medical, Dental, Vision, Life)
• Short and Long-Term Disability
• 401(K) plan
• Generous paid time off