Celebration of Life Event Planner

Service Corporation International - Memphis, TN

Part-time

Memphis, TN

Personal and Laundry Services

About the position

The Celebration of Life Event Planner plays a crucial role in assisting families and friends during one of the most challenging times in their lives. This individual contributor position is responsible for providing personalized event planning services that create meaningful remembrances reflecting the life and passions of the deceased. The planner will work closely with location leaders to schedule staff training for events and packages, ensuring that all necessary preparations are made to honor the memory of loved ones appropriately. This includes reserving special rooms, coordinating food services, and creating mementos that resonate with the families' wishes. In this role, effective communication skills and meticulous attention to detail are paramount. The planner will retrieve and maintain personalized order forms for celebration packages, create checklists for items and music needed for services, and manage the inventory of event items. They will also be responsible for purchasing decor with managerial approval and ensuring that all pre and post-event documentation is filed in compliance with company policies. The position requires a high level of empathy and support when interacting with families, as well as the ability to adapt to competing deadlines and manage multiple tasks efficiently. The Celebration of Life Event Planner will primarily work indoors, with some limited travel to various locations as needed. The role may require working beyond standard business hours to accommodate event schedules, and physical demands include sitting for extended periods, lifting up to 25 pounds, and occasional walking or kneeling. This position is designed for individuals who are passionate about providing compassionate service and creating memorable experiences for families during their time of need.

Responsibilities

• Work with locations' leaders to schedule staff training for events and packages
• Assist Manager with training documents and presentations
• Work with location staff to ensure sufficient inventory of event items and products
• Maintain list of local and online vendors to accommodate personalized service needs
• Retrieve and maintain personalized order forms for celebration packages
• Maintain a sense of empathy and support when communicating with families
• Create checklists of contents, items and music needed for services
• With Manager approval, purchase recommended decor for services
• May be required to retrieve inventory displays and other items needed from storage
• Communicate with location staff scheduling for set up of events and breakdowns
• Manage and file all pre and post forms and documentation in a timely manner

Requirements

• High school diploma or equivalent required
• Associate Degree in hospitality preferred but not required
• Valid state driver's license in good standing
• Two years of hospitality or event planning work experience including assisting with sourcing, revenue and expenditure tracking
• One year funeral industry experience preferred but not required
• Exemplary organizational skills
• Ability for a high level of creativity and design techniques
• Effective communication skills, both written and oral
• Intermediate Excel and other MS Office Suite skills
• Strong work ethic
• Ability to adapt to competing deadlines
• Effective and empathetic communication skills