Cell Therapy Field Market Access Training & Operations Lead (Associate Director)

$175,000 - $220,000/Yr

Bristol-Myers Squibb - Chicago, IL

Full-time - Mid Level

Chicago, IL

Chemical Manufacturing

About the position

The Training & Operations Lead is responsible for overseeing training and operational functions to support the Cell Therapy Market Access Manager (CMAM) team at Bristol Myers Squibb. This role requires agility, collaboration, and leadership to enhance training programs and operational efficiency, while also serving as a liaison to various functional partners. The individual will provide strategic and operational support, identify market trends, and ensure compliance with company standards, all while working closely with multiple internal and external stakeholders.

Responsibilities

• Identify operational challenges and bottlenecks in support of efficient ways of working across the CMAM team.
• Lead the development of operational solutions to support efficient execution of day-to-day team activities and objectives.
• Ensure patient level distributor orders are placed within the designated time frame.
• Support the progression of treatment center onboarding activities within the designated time frames.
• Facilitate the team-wide completion of critical ad-hoc customer initiatives and reporting of associated outcomes to CMAM LT.
• Enhance data analytics and reporting capabilities to monitor metrics in line with evolving business objectives.
• Lead the enhancement and maintenance of CMAM training program in collaboration with Market Access Commercialization Learning, Access Strategy, and vendor partners.
• Lead the development, planning, and execution of new hire training curriculum when new CMAM(s) join the team.
• Provide interim support for both activated and onboarding treatment centers in all elements of Market Access.
• Identify and provide relevant national-level marketplace feedback in a timely manner to the LT on customer business trends, competitive updates and account issues/opportunities.
• Assist the CMAM LT in the management of day-to-day escalations, effectively driving towards resolution.
• Work cross functionally within the Cell Therapy Account Management Team and other matrix teams as needed to ensure Market Access product objectives are met.
• Deliver impactful presentations and/or participate in executive level engagements with external healthcare professionals on access and reimbursement related topics.
• Participate in virtual field rides with new hires to ensure competency and identify additional training opportunities or gaps.
• Identify and share trends in customer feedback, gaps and/or opportunities as related to customer facing resources.
• Serve as lead in managing flow of information to and from primary vendor partners, partnering closely with internal colleagues that manage each vendor.
• Assist with the development of objectives, agenda, content, and follow up activities for national and regional team meetings.

Requirements

• Bachelor's degree in business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree preferred.
• 2+ years of direct experience in Cell Therapy Market Access strongly preferred.
• 10+ years of overall pharmaceutical and/or Healthcare industry experience.
• 5+ years of oncology, hematology or other complex, high cost buy and bill therapy reimbursement experience required.
• Exhibits a high degree of proven Market Access and Cell Therapy technical expertise within both payer and hospital systems.
• Demonstrated ability to work successfully in a fast-paced environment with the need to manage constant change.
• Proven ability to build relationships quickly and credibly.
• Demonstrated ability to interact and effectively partner with senior leadership across the organization.
• Proven organizational skills with ability to problem solve and manage multiple urgent priorities in parallel.
• Excellent written and verbal communication skills.

Nice-to-haves

• Advanced degree (MBA, MA Public Health, PharmD, etc.) preferred.
• Experience in managing complex reimbursement processes.

Benefits

• Medical, pharmacy, dental and vision care.
• Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
• Financial well-being resources and a 401(K).
• Short- and long-term disability insurance.
• Life insurance and supplemental health insurance.
• Paid national holidays and optional holidays.
• Global Shutdown Days between Christmas and New Year's holiday.
• Up to 120 hours of paid vacation.
• Up to two (2) paid days to volunteer.
• Sick time off and summer hours flexibility.
• Parental, caregiver, bereavement, and military leave.
• Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
• Tuition reimbursement and a recognition program.