Center Director

$48,000 - $62,000/Yr

SYLVAN LEARNING - FOREST PARK, IL - Forest Park, IL

Full-time - Mid Level

Forest Park, IL

About the position

The Center Director at Sylvan Learning is responsible for overseeing the overall customer experience, sales, and local marketing strategies to achieve performance goals and grow the Center. This role involves managing day-to-day operations to ensure a consistent and quality educational experience for customers while adhering to Sylvan standards. The Director also coaches staff and serves as the primary contact for the Franchisee.

Responsibilities

• Ensure timely and high-quality personal customer service response to all calls and walk-in inquiries.
• Manage the day-to-day operation of the Center.
• Meet sales and expense financial targets.
• Monitor and track Center performance, including Profit and Loss controls, revenues, expenses, and fee collection; recommend and implement interventions to improve performance.
• Select, develop, motivate, and monitor Center staff; conduct regular performance reviews.
• Review all corporate communication and ensure communications flow to the Center's staff.
• Support teachers with ensuring good instructional management.
• Confer with customers at each stage of the customer lifecycle; direct the sales and service process to keep customers enrolled.
• Promote financing options that meet customer needs and manage the application/closing process.
• Manage marketing and sales activities to drive new enrollments.
• Establish and maintain collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations.
• Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes.
• Ensure the professional appearance of the Center according to Sylvan standards.
• Ensure adherence to established Sylvan operating standards with particular attention to student safety and well-being.

Requirements

• Four year degree required.
• A minimum of three years of customer service experience; retail sales experience preferred.
• Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools.
• Experience using Microsoft Word and other standard business applications used by the Center.
• Knowledge of general office equipment such as copiers, printers, and office phones.
• Experience using social media (Facebook, Twitter, etc.) preferred.
• Familiarity with instructional technology and tablet computers preferred.
• Strong customer service, interpersonal, and communication skills; outgoing people-oriented approach preferred.
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships.
• Proven sales skills with a strong sense of urgency.
• Proven ability to supervise, coach, and develop Center staff.
• Strong presentation skills for small group opportunities.
• Ability to track and interpret business metrics and financial statements.
• Strong analytical and problem-solving skills.
• Strong word processing, data entry, and other administrative skills.
• Strong organizational skills; proven ability to manage multiple tasks and be flexible.
• Proven ability to communicate effectively in writing; ability to proofread and edit copy.
• Ability to work collaboratively; strong team player.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to occasionally lift and/or move up to ten pounds.

Nice-to-haves

• Experience using social media (Facebook, Twitter, etc.) preferred.
• Familiarity with instructional technology and tablet computers preferred.