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Grease Monkey - White Bear Lake, MN
posted 2 months ago
Full-time - Mid Level
White Bear Lake, MN
Repair and Maintenance
About the position
The Center Manager is responsible for overseeing the operations of a FullSpeed Automotive retail facility, ensuring high operational standards and excellent customer experiences. This role involves driving sales, managing costs, and maintaining profitability while fostering a safe and accountable work environment. The Center Manager is tasked with staffing, training, and ensuring that all team members are technically proficient and compliant with safety standards.
Responsibilities
- Enforce company safety standards, environmental, and employment laws.
- Lead and manage all aspects of store operation to the highest standards of quality and profitability.
- Schedule teammates to meet guests' demands and ensure the store is open and closed per company guidelines.
- Minimize customer claims by ensuring that all shop employees follow the FSA Way service process.
- Engage customers, build relationships with loyal customers, and expand the customer base.
- Attract and manage local fleet business.
- Meet or exceed sales goals by completing vehicle health checks and service reviews for every customer.
- Control shop costs including parts/equipment, operational expenses, and labor.
- Build and lead a team of engaged, service-oriented technicians.
- Train continually and foster a strong customer service mentality and team environment.
- Demonstrate leadership in all aspects of employee relations, performance feedback, and retention.
- Maintain the building and surrounding area to create an inviting environment.
- Oversee service bay management and inventory management.
Requirements
- Management experience in a retail automotive environment is required.
- Service and operations background in the automotive industry.
- High school diploma or GED required.
Nice-to-haves
- Pit Crew Certified (internal candidates)
- Understanding of the basics of P&L management
- Ability to deliver an exceptional customer experience
- Ability to motivate and inspire a high-performance team.
