Center Manager- Hapik Climbing gym

$58,240 - $70,720/Yr

Hapik

Full-time - Mid Level

About the position

The Center Manager at HAPIK is responsible for leading the operations of a new climbing gym in Brooklyn, ensuring a safe, fun, and unique experience for all guests. This role involves significant engagement with both staff and customers, overseeing safety protocols, customer service, facility operations, and business development to drive growth and satisfaction.

Responsibilities

• Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Resolve any issues or conflicts that arise among customers or staff members.
• Ensure safety by enforcing all company and regulatory standards, conducting regular safety inspections of climbing equipment, walls, harnesses, rope courses, and other facilities.
• Hire, train, manage, and motivate the staff to create a strong team environment and a result-driven culture.
• Create staff schedules and be a hands-on leader, supporting the team by executing any position as needed.
• Deliver efficient day-to-day operations for the center, including opening/closure procedures, equipment maintenance, facility cleanliness, inventory management, and cash and sales control.
• Help the business thrive and ensure outstanding customer satisfaction to meet the company's goals.
• Develop and manage budgets and implement business strategies to drive revenue growth, including pricing, promotions, and marketing initiatives.
• Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation.
• Stay informed about industry trends and competitor activities and adapt strategies accordingly.

Requirements

• Bachelor's degree in business administration, sports management, hospitality, or a related field or equivalent experience preferred.
• Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment, or related industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem-solving abilities.
• Knowledge of safety regulations and best practices related to climbing or adventure sports.
• Familiarity with financial management principles and budgeting.
• CPR and first aid certification (preferred).

Nice-to-haves

• Knowledge of rock climbing is a plus.

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance