Center Manager

UPS - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

Couriers and Messengers

About the position

The Center Manager at The UPS Store #4280 is responsible for overseeing the daily operations of the retail location, ensuring high levels of customer service, managing financial performance, and leading the team. This role involves accountability for profit and loss, personnel management, and business development, requiring strong leadership and organizational skills.

Responsibilities

• Perform personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedule work assignments and facilitate weekly or monthly staff meetings.
• Monitor, evaluate, and maximize customer service delivery and customer satisfaction.
• Develop and implement the store marketing program.
• Manage Center financials and prepare/provide reporting.
• Manage inventory.
• Review daily employee timesheets and submit for payroll processing.
• Oversee Center maintenance, including cleanliness, safety, and organization.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• 2 years of retail store operations experience required.
• Strong supervisory/managerial/leadership skills.
• Excellent computer/internet/software knowledge, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Experience in profit and loss management preferred.

Nice-to-haves

• Advanced education degree, coursework, or tech school desired.