Center Nurse

Oak Street Health - Greensboro, NC

Full-time - Mid Level

Greensboro, NC

Ambulatory Health Care Services

About the position

The Center Nurse at Oak Street Health plays a crucial role in building strong relationships with patients by coordinating their care and ensuring a seamless experience. This position emphasizes an integrated approach to achieving desired patient outcomes through clinical assessment, intervention, and education. Center Nurses are responsible for delivering competent nursing care, driving quality care, and enhancing patient outcomes by utilizing data and information effectively. They create an engaging environment through team communication and delegation, empowering the care team to provide the best care possible.

Responsibilities

• Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
• Respond to incoming telephonic requests in a dependable manner, ensuring responsiveness to patient needs
• Provide clinically competent triage and symptom management to patients
• Utilize standardized protocols for medication management, prescription refills, and prior authorizations
• Conduct thorough and accurate reviews of patient medications and update as needed
• Provide comprehensive education and direct patient care, particularly around chronic conditions
• Actively collaborate and monitor the implementation and progress of the care plan for patients
• Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion
• Create a welcoming and engaging environment for patients and teams
• Delegate activities to other clinical care team members to support patient needs
• Participate in care team meetings to discuss patient care and clinic operations
• Deliver an exceptional patient experience through service, responsiveness, and respectful care
• Perform point of care testing, procedures, and specimen collection as needed
• Perform other related duties as assigned

Requirements

• Active Registered Nurse (RN) Licensure in good standing with the applicable state
• BLS Certification
• Electronic Medical Record (EMR) experience
• Ability to maintain patient confidentiality and process information confidentially
• US work authorization
• Ability to assess patients without face-to-face interaction
• Strong communication and assessment skills

Nice-to-haves

• Ability to collaborate and communicate with members of an interdisciplinary care team
• Excellent computer skills with the ability to read, interpret, and analyze data from various computer systems
• Effective problem solving and prioritization skills
• 2+ years of healthcare experience, working as an RN
• Previous experience in a clinic setting
• Ability to work independently
• Fluency in Spanish, Polish, Russian, or other languages spoken by the communities served

Benefits

• Health insurance
• 401(k) matching
• Paid vacation/sick time
• Generous 401K match with immediate vesting