Pridelines - Miami, FL

posted about 2 months ago

Full-time - Entry Level
Miami, FL

About the position

The Center Operations Coordinator (Front Desk Associate) at Pridelines is responsible for the safe and efficient operation of the community center, serving as a primary point of contact for community members. This role involves managing the front desk, ensuring compliance with center rules, and creating a welcoming environment. The Coordinator will also handle reporting, data management, volunteer coordination, and assist in scheduling events, all while promoting a supportive atmosphere for LGBTQ youth and the community.

Responsibilities

  • Ensure the safe, secure, and healthy operation of the community center.
  • Open and close the center as scheduled or instructed by management.
  • Manage the front desk area, including greeting guests and directing them to appropriate staff.
  • Ensure compliance with center rules and regulations by guests, clients, and visitors.
  • Manage visitor sign-in and maintain a welcoming atmosphere.
  • Inform center users about Pridelines' programs and guidelines for participation.
  • De-escalate potential issues and conflicts as they arise.
  • Maintain cleanliness and organization of the center, including monitoring equipment and supplies.
  • Report and address maintenance issues in a timely manner.
  • Ensure accurate data entry of visitor sign-ins into the Apricot Clients Services Database.
  • Create and complete reports related to center programs and activities.
  • Manage the Executive Director's calendar and schedule center programs and events.
  • Recruit, train, and manage volunteers, ensuring timely follow-up on inquiries.
  • Participate in team-building activities and assist with outreach efforts.

Requirements

  • Excellent interpersonal and communication skills, both oral and written.
  • High level of organizational skills and ability to manage multiple tasks.
  • Flexibility to work nights and weekends as required.
  • Certification in HIV testing, counseling, and linkage or ability to obtain within 60 days of employment.
  • Ability to pass level 2 background screening.
  • Experience working with diverse populations.
  • Experience in social work, mental health counseling, or a related helping profession.
  • Understanding of non-profit, mission-based advocacy, particularly related to LGBTQ issues.

Nice-to-haves

  • Experience with QuickBooks.
  • Familiarity with Microsoft Word, Excel, and Outlook.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
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