Center Operations Coordinator (Front Desk Associate)

$38,480 - $41,600/Yr

Pridelines - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

The Center Operations Coordinator (Front Desk Associate) at Pridelines is responsible for the safe and efficient operation of the community center, serving as a primary point of contact for community members. This role involves managing the front desk, ensuring compliance with center rules, and creating a welcoming environment. The Coordinator will also handle reporting, data management, volunteer coordination, and assist in scheduling events, all while promoting a supportive atmosphere for LGBTQ youth and the community.

Responsibilities

• Ensure the safe, secure, and healthy operation of the community center.
• Open and close the center as scheduled or instructed by management.
• Manage the front desk area, including greeting guests and directing them to appropriate staff.
• Ensure compliance with center rules and regulations by guests, clients, and visitors.
• Manage visitor sign-in and maintain a welcoming atmosphere.
• Inform center users about Pridelines' programs and guidelines for participation.
• De-escalate potential issues and conflicts as they arise.
• Maintain cleanliness and organization of the center, including monitoring equipment and supplies.
• Report and address maintenance issues in a timely manner.
• Ensure accurate data entry of visitor sign-ins into the Apricot Clients Services Database.
• Create and complete reports related to center programs and activities.
• Manage the Executive Director's calendar and schedule center programs and events.
• Recruit, train, and manage volunteers, ensuring timely follow-up on inquiries.
• Participate in team-building activities and assist with outreach efforts.

Requirements

• Excellent interpersonal and communication skills, both oral and written.
• High level of organizational skills and ability to manage multiple tasks.
• Flexibility to work nights and weekends as required.
• Certification in HIV testing, counseling, and linkage or ability to obtain within 60 days of employment.
• Ability to pass level 2 background screening.
• Experience working with diverse populations.
• Experience in social work, mental health counseling, or a related helping profession.
• Understanding of non-profit, mission-based advocacy, particularly related to LGBTQ issues.

Nice-to-haves

• Experience with QuickBooks.
• Familiarity with Microsoft Word, Excel, and Outlook.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off