Center Operations Coordinator

$35,360 - $35,360/Yr

Advanced Care Partners - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

501-1,000 employees

Ambulatory Health Care Services

About the position

The Center Operations Coordinator is a vital role within Advanced Care Partners, responsible for providing administrative support to the Center Administrator and Director of Nursing. This position requires a strong work ethic, excellent communication skills, and the ability to multitask effectively. The Coordinator will ensure compliance with state regulations and maintain the operational efficiency of the center, contributing to both customer satisfaction and organizational strength.

Responsibilities

• Maintains all personnel files for BSC and state audits.
• Responsible for employee onboarding.
• Communicates with parents/guardians to obtain information and medical records.
• Assist with directing in-office phone traffic and reporting essential patient information to the correct source.
• Navigates Medicaid portal to obtain insurance eligibility monthly and obtain authorization for each PPEC patient for new certification and recertification.
• Knowledgeable with Medicaid billing, ICD and CPT Codes; tracks all authorizations for accurate Medicaid billing.
• Submits all PPEC patient visits into ERSP system for weekly billing.
• Maintains all visits and patient information for state audits.
• Assist with Accounts Receivable and Accounts Payable; sets up and tracks contracts for PPEC as requested by supervisors.
• Tracks and compiles QA data; ensures all is up to date for city and state audits.
• Participates in quarterly Quality assurance meetings.
• Assists with incident reports and complaint reports (Employee and patient).
• Submits all credit card receipts and detailed report to the finance department monthly.
• Ensures all timecards are corrected, PTO requests are accounted for and approved by supervisor, and reports any discrepancies.
• Acts as liaison between BSC Human Resource and PPEC regarding concerns, complaints, PTO, Insurance, etc.
• Maintains knowledge of emergency procedures and assists in emergency situations, inclement weather, medical emergencies, and facility emergencies.
• Sets up transportation for all patients as needed; tracks all standing orders and ensures patients maintain active transportation status.
• Ensures all annual and center inspections are up to date and tracked for audits.
• Food Service Manager certified; maintains kitchen operations such as groceries, menus, and guidance to kitchen staff.
• Assists with new hire orientation; assigns appropriate paperwork for clinical testing, background screenings, drug testing, and facility access.
• Orders all medical and center supplies as requested.
• Communicates with outside sources such as different vendors, nonprofit organizations to assist with supplies for center and/or networking for marketing events.
• Takes new referral information for Administrator and DON and sets up referral appointments for walk-through.
• Communicates with insurance case managers regarding patient attendance and PPEC care.
• Performs CNA duties as needed throughout the day at the center; loading/unloading buses, assisting with children care center needs.
• Acts as PPEC center activity coordinator for holidays and events.
• Assists with other tasks as needed by PPEC needs.

Requirements

• Demonstrate knowledge and expertise in administrative and clerical procedures.
• Knowledge of Microsoft Office Products, such as Excel and Word.
• Possesses a valid driver's license and automobile in good working condition.
• Current CPR and First Aid certification.
• Evidence of negative TB skin test or X-ray.
• Satisfactory Criminal Background check.
• 1 year of pediatric experience.
• CNA licensure required.

Benefits

• Competitive compensation package
• Flexible scheduling
• Supportive work environment