Center Operations Coordinator

$38,480 - $41,600/Yr

Pridelines - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

The Center Operations Coordinator at Pridelines is a vital role responsible for the safe, secure, and healthy operation of the community center and its programs. This position serves as one of the first points of contact for community members seeking to engage with Pridelines' services. The Coordinator will interface with various stakeholders, creating a constructive service environment that promotes human development. A background in mental health counseling or experience in a community-based organization is essential, as the role requires working in a fast-paced and diverse environment. The Coordinator will manage the front desk area, ensuring that guests are welcomed and directed appropriately, while also maintaining compliance with center rules and regulations. The role involves overseeing the cleanliness and organization of the center, managing visitor sign-ins, and addressing any operational issues that arise. Additionally, the Coordinator will be responsible for reporting and data management, ensuring that all visitor information is accurately recorded in the Pridelines' database and generating reports related to center activities. The Coordinator will also handle calendar management for the Executive Director and oversee scheduling for center programs and special events. This includes coordinating with groups wishing to rent the space and ensuring compliance with rental agreements. Volunteer relations are another key aspect of the role, requiring the Coordinator to recruit, train, and manage volunteers, ensuring they are matched with appropriate tasks and departments. Participation in team-building activities and meetings is expected, fostering a collaborative and supportive work environment. Pridelines is committed to maintaining a safe and diverse environment for both clients and staff, promoting professional and personal support among team members. The work environment is described as fun, friendly, and collaborative, with a focus on empowering team members and promoting from within.

Responsibilities

• Ensure the safe, secure, and healthy operation of the community center.
• Open and close the center as scheduled or instructed by management.
• Manage the front desk area, including greeting guests and directing them to appropriate staff.
• Ensure compliance with center rules and regulations by guests, clients, and visitors.
• Manage visitor sign-in and maintain a welcoming atmosphere.
• Inform center users about Pridelines' programs and guidelines for participation.
• De-escalate potential issues or conflicts as they arise.
• Maintain cleanliness and organization of the center, including the David Bohnett CyberCenter and Clothing Closet.
• Report and address operational issues in a timely manner, contacting necessary vendors.
• Ensure cleanliness and maintenance of the parking lot and garden areas.
• Enter visitor sign-in information into Pridelines' Apricot Clients Services Database.
• Create and complete reports related to center programs and activities on a monthly basis.
• Manage the Executive Director's calendar and oversee scheduling for the Liberty City location.
• Coordinate center programs, activities, and special events, including space setup and fee collection.
• Serve as the liaison between Pridelines and renters on the day of events.
• Follow up on volunteer inquiries within 48 hours and manage volunteer relationships.
• Recruit and train volunteers according to Pridelines' policies and procedures.
• Schedule volunteers to meet community center and program needs.
• Supervise volunteers and provide technical assistance on tasks.
• Participate in team-building activities and meetings as scheduled.

Requirements

• Excellent interpersonal skills with strong oral and written communication abilities.
• High level of organizational skills and the ability to prioritize multiple tasks.
• Flexibility to work nights and weekends as required.
• Certification in HIV testing, counseling, and linkage or ability to obtain certification within 60 days of employment.
• Ability to pass level 2 background screening.
• Experience working with diverse populations.
• Experience in social work, mental health counseling, or a related helping profession.
• Understanding of non-profit, mission-based advocacy, particularly regarding LGBTQ issues.

Nice-to-haves

• Experience with QuickBooks.
• Familiarity with Microsoft Word, Excel, and Outlook.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off