Center Operations Director

Concentra - Norcross, GA

Full-time - Mid Level

Norcross, GA

Ambulatory Health Care Services

About the position

The Center Operations Director (COD) at Concentra plays a crucial role in ensuring exceptional patient care and customer service within the medical facility. This position involves leading and managing center support staff, overseeing daily operations, coordinating activities, and supporting medical and therapy providers. The COD is responsible for patient flow, compliance with regulations, and maintaining high standards of service delivery, ultimately contributing to the health of America's workforce.

Responsibilities

• Perform patient facilitation, ensuring exceptional experiences for every patient and client.
• Support day-to-day execution of the medical model by collaborating with clinicians to drive optimal clinical outcomes.
• Work with clinicians to support staff competency regarding all patient care needs.
• Create a professional and collaborative working environment that promotes teamwork and quality outcomes.
• Manage key operations metrics and hold staff accountable for performance indicators.
• Identify gaps and implement process improvements for optimal patient care.
• Ensure compliance with state regulations and facility standards.
• Coordinate scheduling with clinical leadership for efficient clinical support.
• Monitor center status and provide wait time communication to patients.
• Prepare materials for Center Leadership Team meetings to improve quality and patient safety.
• Maintain relationships with center clients and payers, responding to requests promptly.
• Manage clinical and support staffing levels to optimize patient satisfaction and workflows.
• Develop colleague success through all aspects of the talent life cycle.
• Drive consistent center communication for optimal patient care and business outcomes.
• Accountable for center financial drivers and review key indicator reports.

Requirements

• Bachelor's degree preferred or equivalent education and experience.
• At least three years of work leadership or operations management experience.
• Prior healthcare experience and/or customer service-related experience preferred.
• Strong customer service skills and ability to handle sensitive information in accordance with laws and policies.
• Proficient in computer applications such as Word and Excel.
• Ability to coordinate and prioritize multiple tasks in a fast-paced environment.

Nice-to-haves

• Experience in succession planning.
• Knowledge of principles and practices of personnel recruitment and performance management.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid Time Off & Extended Illness Days
• Life & Disability Insurance
• Tuition Reimbursement
• Colleague Referral Bonus Program