Center Operations Specialist

Uso Of Metropolitan New York - Washington, DC

Full-time - Entry Level

Washington, DC

Social Assistance

About the position

The Center Operations Specialist is responsible for managing the daily operations of one or more USO Centers, ensuring a welcoming and safe environment for service members and their families. This role involves providing excellent customer service, executing operational procedures, and delivering engaging programs and events. The specialist will also oversee volunteers and maintain relationships with military and community stakeholders to enhance the USO's mission.

Responsibilities

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment.
• Monitor and maintain facilities and equipment to ensure they are well-maintained and ready-to-use.
• Engage and interact with Center visitors, serving as a subject matter expert about amenities, programs, and services.
• Help maintain Center operations within budget and provide data for financial and operational reports.
• Create and maintain a Standard Operating Procedure file for local operational procedures and Center activities.
• Assist in planning and overseeing operational areas including programs, logistics, and inventory management.
• Compile and prepare announcements and stories for social media and local media representatives.
• Deliver and assist in managing the planning and evaluation of USO programs and events.
• Develop and maintain working relationships with the U.S. Military and local community leaders.
• Coordinate with Center colleagues to ensure adequate resources for programs and events.
• Communicate key information to volunteers and maintain reports from the volunteer database.
• Direct prospective volunteers through the application process and coordinate on-the-job training for them.

Requirements

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, or related role.
• Strong interpersonal, customer service, and problem-solving skills.
• Proficiency using computers and electronics equipment, including Microsoft Office Suite.
• Ability to handle confidential information with tact and poise.
• Demonstrated ability to show initiative, self-motivation, and attention to detail.
• Ability to perform basic math and follow proper cash handling procedures.
• Willingness and ability to work non-standard hours as needed.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations.

Nice-to-haves

• Relevant experience in a non-profit, military, multicultural and/or global organization.
• General knowledge of military community.
• Experience with Digital Cheetah preferred.

Benefits

• Generous paid time off including volunteer days and military leave.
• 401k match and comprehensive benefits.
• Opportunities for training and education reimbursement.