Uso Of Metropolitan New York - Washington, DC
posted 3 months ago
The Center Operations Specialist position is a vital role within the USO, responsible for executing the day-to-day operations of one or more USO Centers. This position is focused on providing excellent customer service and maintaining a safe, friendly, and inviting environment for service members and their families. The specialist will manage and deliver high-quality, self-sustaining, and cost-efficient programs, events, and activities in locations surrounding the Center(s). The role is designed to create valuable, engaging, and memorable experiences for military service members and their families, and may also involve guiding and administering volunteers. In this role, the Center Operations Specialist will execute operational procedures to ensure a cost-effective, safe, welcoming, and clean environment. This includes monitoring and maintaining facilities and equipment, enforcing sanitary and food-handling guidelines, and engaging with Center visitors to provide information about amenities, tours, classes, programs, and services. The specialist will also help maintain Center operations within budget, monitor inventory, handle cash, and provide data for financial and operational reports. The position requires the creation and maintenance of a Standard Operating Procedure file detailing local operational procedures and Center activities. The specialist will assist in planning and overseeing operational areas, including programs, logistics, inventory management, and social media communications. They will also deliver and manage the planning and evaluation of new and existing USO programs, activities, and events, ensuring effective coordination of all functions and materials. Additionally, the Center Operations Specialist will develop and maintain working relationships with the U.S. Military, local community leaders, partners, and donors to enhance awareness and support for the USO mission. They will coordinate with colleagues to ensure adequate resources for all programs and oversee volunteer participation, including communication and training for volunteers. The role may require operating a USO or personal motor vehicle and performing other duties as assigned, including backfilling for the Center Operations Manager or other positions as directed by senior leaders.