CENTER STR OPS SPECIALIST (Northern California & Nevada) - Roseville, CA

$104,768 - $137,508/Yr

Save Mart Supermarkets - Modesto, CA

Full-time - Mid Level

Modesto, CA

Food and Beverage Retailers

About the position

The Center Store Operations Specialist is responsible for leading and executing the center store operation and merchandising initiatives of assigned district to increase sales, ensure progressive growth profitability, foster continuous productivity improvement, and enhance the customer experience in alignment with overall Company objectives and goals. The Operations Specialist will work directly with Store Manager, Assistant Store Manager, and Center Store teams to develop, model, and mentor their Center Store teams and provide leadership, merchandising expertise, and guidance to deliver on the Company's growth objectives. This role is directly responsible to support and execute on all financial district Center Store goals and provide expert financial counsel to stores and district leadership. The Operations Specialist supports district Center Store teams on succession planning, diversity, performance and change management, and team member recognition. The role is a servant-leader for their district Center Store Teams providing and encouraging an open-door two-way communication with all store teams. This role encourages and fosters a collaborative environment for open dialogue and sharing of ideas to improve stores and Center Store operations. The Operations Specialist works closely with the District Manager, Store Teams, Merchandising, Central Operations, Brand and Supply Chain teams to identify key customer building and product solution opportunities by store to ensure relevance to the communities we serve. Position delivers profitability and growth within assigned district while networking with other Operations Specialists across the banner to drive positive results. The Operations Specialist monitors the marketplace, including competition, consumer demands and demographics to pivot on opportunities that are advantageous to the district and Banner. The role ensures Center Store department adherence to legal, governmental regulations, and company compliance standards.

Responsibilities

• Supports, and develops Center Store teams within assigned district
• Executes on the district's Center Store operational, merchandising and brand initiatives
• Supports Center Stores to achieve operating results, growth objectives, and overall customer experience while maintaining district and banner financial targets
• Supports and encourages strong and diverse community involvement within the district
• Lead and encourage innovation from team members to grow the business within the district
• Support achievement of key performance metrics such as customer feedback results, labor, team member engagement, front-end productivity, work safety, food safety compliance, cleanliness and sanitation, asset protection, etc.
• Work collaboratively with District Manager, Merchandising, and Brand teams to execute on merchandising, brand, and store operations standards
• Identify and assist Store, ASM, and Center Store Managers on business building opportunities based on local market intelligence; provides input to the banner operations team to encourage continuous improvement in our company initiatives
• Support effective training and accountability around selling, services, compliance, etc.
• Identify opportunities and trends and provides/coaches solutions within Center Store operations
• Monitor team member and customer engagement and satisfaction indicators as key measurements in internal/external customer feedback
• Analyze store results and customer feedback and work with Store Managers, and Communications to develop appropriate response/feedback/action(s)
• Utilize effective communication and company tools to provide timely feedback/coaching of team
• Set the example in banner values and diversity initiatives
• Perform other duties as assigned

Requirements

• "People builder" who brings out the best in people and creates a climate in which people want to do their best; challenges self and others to perform, making expectations clear; encourages collaborations and fosters a collaborative environment; holds self and others accountable
• Makes fact-based decisions, possesses integrity and understands the big picture. Leads and handles change, deals well with ambiguity, and ability to adapt quickly in a nimble fast-paced environment
• Strong organizational skills and follow-through
• Continuous learner and developer
• Effective communicator in a variety of settings
• Approaches problems by using a logical, systematic, and sequential approach
• Routinely requires numerical analysis in their work to determine trends, increase performance and problem solving
• Dedicated to meeting the expectations and requirements of internal and external customers; knows how to merchandise and sell to consumers; passionate about the total store experience.
• Knows how business works: Aware of how strategies and tactics work in the marketplace; strong knowledgeable about store operations
• Innovative and supports innovation by team; likes trying new things and willing to fail, in order to not miss out on new and innovated solutions; results-oriented and demonstrates Excellence in Execution

Benefits

• Health, Dental, Vision, Life insurance
• 401K
• Life Long Learning Educational opportunities
• Employee Association (discounted and free tuition options, contests, and support services)