Central Business Office Manager

LifePoint Health - Louisville, KY

Full-time - Mid Level

Louisville, KY

Hospitals

About the position

The Central Business Office Manager at Lifepoint Health is responsible for overseeing the billing and collections operations across multiple facilities. This role focuses on ensuring accurate financial activity, managing accounts receivable, and providing support to staff while maintaining compliance with relevant standards and regulations. The position requires a strong emphasis on collaboration, quality assurance, and effective communication with various stakeholders, including insurance carriers and patients.

Responsibilities

• Provides professional and technical support to staff.
• Responds to requests from insurance carriers, family members, and patients regarding account balance issues.
• Acts as administrator for payer website/log in access.
• Ensures accurate capturing and posting of financial activity and maintains accounts receivable at appropriate amounts for payer and acuity mix for all facilities.
• Works with Utilization departments to ensure pre-certifications, certifications, and appeals are completed accurately and timely.
• Assigns tasks to staff through billing software as needed.
• Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures.
• Recommends new and/or revised policies and procedures as needed.
• Reviews and approves all adjustments and refunds for all facilities.
• Attends and prepares for weekly AR Calls.
• Assists with A/R Month End close process.
• Participates in hiring, supervision, and evaluation of assigned staff.
• Accurately performs billing and collections for multiple facilities for all payors.

Requirements

• High school diploma or equivalent required.
• Associates degree preferred.
• 3-5 years of AR & payer management projects experience.
• 4-5 years of supervisory experience in billing/collections operations.

Benefits

• Collaborative work environment
• Competitive compensation
• Flexible scheduling
• Career growth opportunities
• Access to UKG Wallet for earned wage access