Central Operations Coordinator

$45,760 - $45,760/Yr

Franklin Energy - Tacoma, WA

Full-time - Entry Level

Tacoma, WA

1,001-5,000 employees

Utilities

About the position

The Central Operations Coordinator at Franklin Energy is responsible for supporting contract and rebate administration while providing exceptional customer service to clients and partners. This role requires a detail-oriented individual with strong communication skills and the ability to make quick decisions based on program guidelines. The position plays a crucial part in ensuring the accuracy and completeness of applications and supporting documents, contributing to the company's mission of driving the transition to net-zero carbon economies.

Responsibilities

• Follow detailed, standard practices and operating procedures to review and process applications and supporting documents for accuracy and completeness.
• Make quick, consistent decisions following detailed program terms and conditions to determine applicant eligibility.
• Provide technical support to applicants for the online application and document submission processes.
• Explain program requirements to applicants on the phone and in writing.
• Use good judgment when speaking with applicants about non-public personal information.
• Work effectively with fellow team members to complete processing tasks, assisting others when opportunities arise.
• Identify issues which may require deviation from standard practices and work with management to implement solutions.
• Communicate with management to provide status updates, report concerns, and suggest solutions and improvements.
• Organize, scan, file, and store hard copy applications.
• Accountable for achieving expected quality targets and KPIs (key performance indicators).
• Maintain attendance expectations (arrive to work on time daily, adherence to lunch/break schedules).
• Interact with customers via all channels including phone, email, and chat.
• Support other departments and other department tasks as needed.
• Perform other related duties as assigned.

Requirements

• High School diploma or equivalent required.
• 1 - 3 years of previous office experience.
• Strong customer service and communication skills.
• Ability to handle a wide variety of tasks in a fast-paced environment.
• Detail-oriented, organized, self-starter with the ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees in a professional manner.
• Ability to analyze and interpret data and solve practical problems.
• Committed to diversity and inclusion.
• Reliable transportation.
• Valid driver's license.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance