Central Operations Coordinator

$31,200 - $45,760/Yr

Franklin Energy - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

1,001-5,000 employees

Utilities

About the position

The Central Operations Coordinator at Franklin Energy is responsible for supporting contract and rebate administration while providing exceptional customer service to clients and partners. This role requires a detail-oriented individual with strong communication skills to process applications, determine eligibility, and assist customers with program requirements. The position emphasizes teamwork, problem-solving, and adherence to quality targets in a fast-paced environment.

Responsibilities

• Follow detailed, standard practices and operating procedures to review and process applications and supporting documents for accuracy and completeness.
• Make quick, consistent decisions to determine applicant eligibility based on program terms and conditions.
• Provide technical support to applicants for the online application and document submission processes.
• Explain program requirements to applicants via phone and in writing.
• Use good judgment when discussing non-public personal information with applicants.
• Collaborate with team members to complete processing tasks and assist others when needed.
• Identify issues requiring deviation from standard practices and work with management to implement solutions.
• Communicate with management to provide status updates, report concerns, and suggest improvements.
• Organize, scan, file, and store hard copy applications.
• Achieve expected quality targets and KPIs (key performance indicators).
• Maintain attendance expectations and adhere to break schedules.
• Interact with customers through various channels including phone, email, and chat.
• Support other departments and perform related tasks as assigned.

Requirements

• High School diploma or equivalent required.
• 1 - 3 years of previous office experience required.
• Strong customer service and communication skills.
• Ability to handle a wide variety of tasks in a fast-paced environment.
• Detail-oriented, organized, and a self-starter with the ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing, in a professional manner.
• Ability to analyze and interpret data and solve practical problems.
• Reliable transportation and a valid driver's license.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Parental leave
• Vision insurance