Central Operations Coordinator

$31,200 - $45,760/Yr

Franklin Energy - Phoenix, AZ

Full-time

Phoenix, AZ

1,001-5,000 employees

Utilities

About the position

The Central Operations Coordinator position at Franklin Energy is responsible for supporting contract and rebate administration while providing exceptional customer service to clients and partners. The role requires a detail-oriented individual with strong communication skills to process applications, determine eligibility, and assist customers with their inquiries. This position is integral to the company's mission of driving the transition to net-zero carbon economies by ensuring efficient operations and customer satisfaction.

Responsibilities

• Follow detailed, standard practices and operating procedures to review and process applications and supporting documents for accuracy and completeness.
• Make quick, consistent decisions to determine applicant eligibility based on program terms and conditions.
• Provide technical support to applicants for the online application and document submission processes.
• Explain program requirements to applicants through phone and written communication.
• Use good judgment when discussing non-public personal information with applicants.
• Collaborate with team members to complete processing tasks and assist others when needed.
• Identify issues requiring deviation from standard practices and work with management to implement solutions.
• Communicate with management to provide status updates, report concerns, and suggest improvements.
• Organize, scan, file, and store hard copy applications.
• Achieve expected quality targets and KPIs (key performance indicators).
• Maintain attendance expectations and adhere to break schedules.
• Interact with customers via phone, email, and chat.
• Support other departments and perform related tasks as assigned.

Requirements

• High School diploma or equivalent required.
• 1 - 3 years of previous office experience required.
• Strong customer service and communication skills.
• Ability to handle a wide variety of tasks in a fast-paced environment.
• Detail-oriented, organized, and a self-starter with the ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Strong data entry skills in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing, in a professional manner.
• Ability to analyze and interpret data and solve practical problems.
• Reliable transportation and a valid driver's license.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Parental leave
• Vision insurance