Central Operations Program Analyst (Coordinating Mgr LA), CHS
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About The Position
The position involves acting as a project manager for team process improvement projects, which requires coordinating with various stakeholders both within and outside the department. The primary goal is to ensure that appropriate feedback is obtained and to monitor the timely progress of projects. The role also entails serving as a process knowledge base for the department by creating and maintaining written operational guides, as well as developing a deep understanding of the Central Operations subunit. This understanding is crucial as it requires direct contributions to support the subunit on a scheduled basis and as needed, along with exposure to workflows across all tours. The position demands a willingness and ability to respond promptly and professionally to a high volume of inbound phone and email communications, with a strong emphasis on attention to detail. In addition to project management, the role includes identifying and performing data analyses that support the understanding of team work products. The individual will independently review and summarize the completion of routine tasks performed by the department. Participation in team process improvement initiatives is also a key responsibility. The position may involve overseeing the planning and development of training programs aimed at maintaining personnel proficiency and facilitating the use of new equipment and methods. The role requires reviewing official directives and correspondence to ascertain changes prescribed in corporate, facility, or department programs, policies, procedures, and new assignments or responsibilities. Additionally, the individual will be responsible for reviewing, preparing, and rewriting operational manuals and procedures to ensure they are up to date and effective.
