Central Reservations Training Manager
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About The Position
The Central Reservations Training Manager is responsible for developing, implementing, and overseeing the training programs for the Central Reservations team. This role ensures that all team members are well-equipped with the knowledge, skills, and tools necessary to deliver exceptional customer service, optimize booking processes, and achieve key performance metrics. The Training Manager collaborates closely with department leaders to assess training needs, develop curriculum, and ensure consistent execution of training initiatives across the organization. Additionally, the Training Manager will oversee the management of the LivePro knowledge management platform to ensure accurate, accessible, and up-to-date information is available to all team members. This role is based in one of the following office locations; Banff, AB; Jasper, AB; Calgary, AB; Anchorage, AK; Columbia Falls, MT. Some travel to and from other locations will be required.
