Central Station Supervisor

About the position

The Central Station Supervisor at Costco Wholesale is a pivotal role responsible for leading a team of approximately 25 individuals in a 24/7 monitoring facility. This position requires a strong commitment to integrity, ensuring that all actions align with the company's Code of Ethics and the Standard of Ethics for Managers and Supervisors. The supervisor will lead by example, addressing employee concerns and ensuring resolutions are reached effectively. A key aspect of this role is to provide exceptional member service, ensuring that both staff and members experience high-quality interactions and support. In addition to member service, the supervisor will handle various administrative tasks, including writing schedules and managing department coverage. Understanding the department's budget is crucial, as the supervisor will need to research and explain any budget variances. Performance management is another critical function, where the supervisor will coach and mentor employees, facilitating open discussions about work performance and career development. Regular communication with team members is essential, as the supervisor will need to navigate difficult conversations and ensure that information is shared effectively. The role also involves compliance and safety measures, ensuring that employee and member information is kept confidential and adheres to IS security policies. The supervisor will process and respond to incoming alarm signals, utilizing Windows-based software to monitor alarms and initiate necessary communications with location management, police, and fire authorities. This position requires the ability to implement plans and procedures for timely notifications and mobilization actions during emergencies, as well as managing the annual operating budget and drafting communications for various stakeholders. This is a full-time management position, requiring regular attendance and the ability to operate standard office equipment and machinery. The supervisor will also oversee training for Central Station staff, ensuring that all specialists are equipped to utilize the systems effectively. The role demands flexibility in scheduling to meet business needs, including on-call availability as required.

Responsibilities

• Facilitate, coach, and provide leadership for a team of approximately 25 individuals in a 24/7 monitoring facility.
• Ensure exceptional member service is provided by staff.
• Write schedules and manage department coverage as needed.
• Understand and explain department budget variances.
• Coach and mentor employees to support their performance and career development.
• Communicate regularly with employees through meetings and one-on-one conversations.
• Navigate difficult conversations with employees, members, and suppliers effectively.
• Ensure confidentiality of employee and member information and adhere to IS security policies.
• Process and respond to incoming alarm signals via computer and phone.
• Utilize Windows-based software programs to monitor incoming alarm signals and initiate necessary communications.
• Implement plans and procedures for timely notifications and mobilization actions in emergencies.
• Manage the annual operating budget and conduct variance analysis.
• Draft and distribute written communications to management, employees, and suppliers.
• Oversee initial and ongoing training for Central Station staff and implement standards for continual improvement.

Requirements

• High school diploma or GED required.
• 2 years of management experience required.
• 3 years of experience in Central Station, GSOC, or SOC required.
• Ability to analyze various aspects of different Costco business operations.
• Knowledge of burglary and fire alarm systems, general maintenance, safety and security, HVAC systems, and refrigeration.
• Excellent communication skills, able to convey information clearly and effectively.
• Strong troubleshooting skills and ability to prioritize tasks.
• Proven record of taking initiative and being self-motivated.
• Ability to meet state and/or federal requirements.
• Scheduling flexibility to meet business needs, including on-call availability.

Nice-to-haves

• Previous Central Station, GSOC, or SOC management experience.
• Familiarity with security camera systems is strongly preferred.
• Ability to multitask and respond to changing priorities.
• Strong commitment to quality, attention to detail, and timeliness.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off