Central Support Operations Coordinator I - National Remote

$33,280 - $58,802/Yr

UnitedHealth Group - Phoenix, AZ

Full-time - Entry Level

Remote - Phoenix, AZ

Insurance Carriers and Related Activities

About the position

The position involves managing communication and data processing for the naviHealth product at Optum Home & Community Care, part of UnitedHealth Group. The role focuses on supporting patients transitioning from hospital to home, ensuring seamless care coordination, and maintaining high standards of productivity and quality. This full-time role requires flexibility in working hours and offers the opportunity to work remotely from anywhere in the U.S.

Responsibilities

• Manage inbound and outbound telephone communication professionally according to productivity and quality standards.
• Process inbound and outbound data and communication (faxes, emails, electronic communication) according to productivity and quality standards.
• Enter, review, and verify member information in the nH Coordinate care management platform and communicate pertinent information with healthcare providers and/or naviHealth team as needed.
• Accurately enter required data into the naviHealth database in a timely manner.
• Complete administrative documentation for member records, including disenrollment, transitioning, creating authorization shells, and logging therapy information.
• Assist in coordinating members' care between health providers and the health plan.
• Establish relationships and communicate with providers, clients, and/or naviHealth field/care management staff as defined by departmental policy.
• Triage inbound calls, manage member inquiries/requests, and resolve or escalate to appropriate personnel.
• Run and review reports to monitor assigned team duties are completed.
• Follow the chain of command when reporting issues or concerns.
• Attend naviHealth meetings as requested.
• Adhere to organizational, departmental, compliance, and regulatory policies and procedures.
• Promote a positive attitude and work environment.
• Perform other duties and responsibilities as required.

Requirements

• High School Diploma / GED or equivalent work experience.
• Experience with Microsoft Office applications including Word, Excel, and PowerPoint.
• Experience working in a call center environment.
• Experience in a healthcare setting.
• Must be 18 years of age or older.
• Ability to work full-time, Monday - Friday between 10:30am - 7:00pm Central, including flexibility for occasional overtime.

Nice-to-haves

• Familiarity with medical terminology and HIPAA laws.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution