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Centralized Scheduler
$35,360 - $37,440/Yr
Select Medical - Louisville, KY
posted about 2 months ago
Full-time
Remote - Louisville, KY
Ambulatory Health Care Services
About the position
The Centralized Scheduler at Select Medical is responsible for scheduling therapy appointments for patients across an assigned region. This full-time remote position requires excellent organizational and analytical skills, strong customer service abilities, and a commitment to quality and process improvement. The role involves effective communication with patients and healthcare team members, ensuring efficient scheduling and pre-registration processes.
Responsibilities
- Familiarity with rehab therapy treatment and medical terminology.
- Comprehensive knowledge of Industrial Services and product lines.
- Excellent written and oral communication skills at multiple levels.
- Strong organizational and time management skills.
- Work as a team to ensure office is working efficiently and that all calls are made timely to potential patients and referral sources.
- Responsible for accurate procedure scheduling.
- Effectively communicates with patients, families, healthcare team members the time of visit, visit expectations, facility directions and web address to access New Patient paperwork.
- Reviews and evaluates scheduled appointments for completeness.
- Assists with pre-registration process by obtaining demographic information and insurance information.
- Receives Physician orders and schedules procedures by both telephone and electronic media.
- Obtains provisional diagnosis, Physician orders and patient history to substantiate the requested treatment.
- Communicates scheduling concerns to the Center Manager or market leader.
- Communicate scheduled appointments with team members at the center and scans in any supporting documentation.
- Other duties as assigned.
Requirements
- High School diploma or GED.
- 1 Year Customer Service Experience.
Nice-to-haves
- 1 Year of Scheduling Experience
- Excellent telephone skills are a must, as is a strong computer and technological background.
