Centralized Scheduling Manager

$46,000 - $46,000/Yr

TEXAS HEARING INSTITUTE - Houston, TX

Full-time - Mid Level

Houston, TX

About the position

The Centralized Scheduling Manager at Texas Hearing Institute is responsible for overseeing the scheduling operations for the Audiology and Speech Therapy departments. This role ensures a seamless scheduling experience for patients and manages the insurance verification and patient intake processes. The position plays a crucial role in optimizing patient flow and operational efficiency while providing leadership and support to the scheduling staff.

Responsibilities

• Oversee the scheduling of patient appointments for Audiology and Speech Therapy departments
• Manage new patient intake processes as part of the scheduling process
• Supervise insurance verification processes
• Coordinate and manage the daily activities of direct reports
• Develop and implement efficient scheduling workflows and procedures
• Monitor and analyze scheduling metrics to optimize patient flow, attendance rates, patient satisfaction and operational efficiency/productivity
• Develop and communicate scheduling related reports to organizational and departmental leadership
• Provide training and support to scheduling staff
• Work with facility and departmental leadership, as well as departmental staff, to meet the scheduling needs of the organization
• Address and resolve any scheduling conflicts or issues that arise
• Maintain accurate records of patient appointments and insurance verifications
• Ensure compliance with all relevant regulations and policies
• Maintain sufficient understanding of services provided at THI to facilitate effective communication with clients, staff and visitors
• Other duties as assigned

Requirements

• Minimum of 3 years of experience in a healthcare scheduling or administrative role
• Previous experience in a supervisory or managerial position preferred
• Bilingual in Spanish
• Excellent organizational and multitasking skills
• Strong leadership and team management abilities
• Proficient in using scheduling software and electronic medical records (EMR) systems
• Excellent communication and interpersonal skills
• Ability to work independently and make decisions in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Strong computer skills including excel proficiency

Benefits

• 403(b) Retirement Plan
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off