Centralized Service Manager I - Vendor Management (RMO)

Truist Financial - Charlotte, NC

Part-time,Full-time - Mid Level

Onsite - Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Centralized Service Manager I - Vendor Management (RMO) is responsible for overseeing and managing vendors that provide outsourced services and applications to Truist. This role involves conducting vendor risk assessments, contract reviews, and ensuring compliance with Third Party Risk Management (TPRM) standards. The manager will serve as a subject matter expert in supplier risk management and will coordinate communication between vendors and internal teams to ensure quality service delivery and operational efficiency.

Responsibilities

• Identify and manage vendor risks per the Third-Party Risk Management policies and guidelines.
• Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the Supplier.
• Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
• Partner with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined supplier lifecycle requirements.
• Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and vendor performance.
• Develop and effectively execute on vendor contingency and termination/transition plans.
• Ensure contract compliance and proper invoicing for documented terms and conditions.
• Serve as tactical and strategic point of contact between vendor and line of business (LOB) teammates.
• Address actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.

Requirements

• Bachelors degree or equivalent education and related training
• Five years of experience in business functions or relevant experience in vendor management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
• Strong analytical, problem-solving, and negotiation skills
• Strong relationship management skills
• Strong communication skills, both written and verbal; experience communicating frequently with senior management
• Vendor management and procurement experience
• Flexibility to adapt to the needs of various projects and cultures
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice-to-haves

• Masters degree in Business Administration, Supply Chain, Finance, or Accounting
• Project Management Professional, Six Sigma, or other advanced education and/or certificates
• Experience with SAP Ariba, RSA Archer, and SharePoint

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)