Centralized Servicing Representative I

$16 - $19/Yr

Lendmark Financial Services - West, TX

Full-time - Entry Level

West, TX

Credit Intermediation and Related Activities

About the position

The Centralized Servicing Representative I is responsible for providing support to branch and centralized operations, handling a variety of functions. This role involves operating the company's Customer Service Toll-Free line, managing inquiries and concerns, and ensuring customer questions are resolved promptly. The representative will also handle mail sorting, customer complaints, payment processing, and various administrative tasks.

Responsibilities

• Operates the company's Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance
• Responsible for picking up mail daily for our facility; sorting and distributing among our various departments
• Responsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management software
• Processing all returned mail, returned check letters, credit verification letters, or any other correspondence received
• Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines
• Efficiently and accurately handles system related 'help desk' tickets
• Accurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, bankrupt trustee payments, and garnishment payments
• Preparing daily banking deposit, balancing cash drawers each day, maintaining a cash count record, and other cashier related duties
• Processing charge off transactions on all 180 day delinquent accounts
• Processing of modification requests
• Manages risk relative to position
• All other duties assigned by Management

Requirements

• High School Diploma or GED from accredited institution
• 0 - 2 years consumer finance or related experience
• Detail oriented and ability to multi-task
• Excellent analytical and problem solving skills
• Excellent communication and customer service skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications
• Ability to work with minimum supervision
• Use of personal vehicle may be required for mail collection and bank deposits made at off-site locations; mileage is reimbursed for these activities
• May require lifting of materials up to 15 lbs.

Benefits

• Medical, dental, vision benefits
• Paid time off
• Paid holidays
• 401(k)
• Life insurance
• Long-term disability
• Tuition assistance
• Employee assistance program
• Optional benefits such as critical care, auto, home and pet insurance, and other ancillary insurance options