Certification Operations Specialist

Intersystems - Boston, MA

Full-time

Boston, MA

Professional, Scientific, and Technical Services

About the position

As a Certification Operations Specialist at InterSystems, you will play a pivotal role in driving, organizing, and maintaining essential processes that support the InterSystems Certification program. This position requires collaboration with team members while adhering to internal quality processes to ensure secure exam delivery and effective certification management for candidates. You will be the primary interface for our customers, providing support and resolving any issues related to our exams and certifications. Additionally, you will be responsible for writing questions for low-stakes assessments within our learning services, contributing to the overall quality and integrity of our certification offerings. In this role, you will oversee all operations concerning certification exams, which includes managing application and request processing, determining eligibility, and handling testing accommodations. You will coordinate and support multiple exam development projects alongside exam developers, facilitating meetings with Subject Matter Experts (SMEs) to ensure the content is relevant and up-to-date. Your responsibilities will also include loading and organizing content in the exam delivery system, addressing billing and voucher issues, and providing comprehensive support to candidates both before and after their exams. You will produce and analyze certification reports in collaboration with your team, updating the retake support application for new exams and preparing interactive practice quizzes in Totara. Additionally, you will assist in designing and maintaining the certification website, working closely with your team to ensure the exam and certification program evolves to meet the needs of our customers. Periodically, you will assess the success of the certification efforts using reports and make recommendations for improvements. Lastly, you will manage the digital badging program, ensuring that our certified individuals are recognized for their achievements.

Responsibilities

• Oversee all operations concerning certification exams, including application and request processing, eligibility, testing accommodation determinations, recertification process/audit.
• Coordinate and support multiple exam development projects with exam developers.
• Facilitate SME meetings.
• Load and organize content in exam delivery system.
• Handle billing/voucher issues.
• Provide support to candidates, pre and post exam.
• Produce and analyze certification reports with team.
• Update retake support app for new exams.
• Prepare interactive practice quizzes in Totara.
• Prepare content to support certification marketing communications.
• Assist in the design and maintenance of certification website.
• Work with team to ensure exam and certification program uptake and evolution.
• Periodically assess the success of the certification effort using reports and make recommendations for improvement.
• Manage digital badging program.

Requirements

• 1-3 years coordinating processes inside training or learning initiatives.
• Experience documenting processes for compliance.
• Ability to produce marketing text and graphics for global customer base.
• Demonstrated ability to learn new concepts quickly, act as a team player and adapt to change and growth needs.
• Excellent data organization and presentation skills, both written and verbal.
• Experience working in the software industry is a plus.
• Experience working with certification exams is a plus.
• Experience working with Subject Matter Experts (SMEs) is a plus.
• Experience in the learning industry as a trainer or courseware developer is a plus.

Nice-to-haves

• Experience working in the software industry is a plus.
• Experience working with certification exams is a plus.
• Experience working with Subject Matter Experts (SMEs) is a plus.
• Experience in the learning industry as a trainer or courseware developer is a plus.