Certification Operations Specialist

Intersystems - Cambridge, MA

Full-time

Cambridge, MA

11-50 employees

Professional, Scientific, and Technical Services

About the position

The Certification Operations Specialist at InterSystems Corporation is responsible for driving, organizing, and maintaining key processes to support the InterSystems Certification program. This role involves collaboration with team members to ensure secure exam delivery and certification management for candidates, as well as interfacing with customers to provide support and resolve issues related to exams and certifications. The specialist will also be involved in writing questions for low-stake assessments within learning services, making them a vital part of the team dedicated to certifying InterSystems customers and partners.

Responsibilities

• Oversee all operations concerning certification exams, including application and request processing, eligibility, testing accommodation determinations, recertification process/audit.
• Coordinate and support multiple exam development projects with exam developers.
• Facilitate SME meetings.
• Load and organize content in exam delivery system.
• Handle billing/voucher issues.
• Provide support to candidates, pre and post exam.
• Produce and analyze certification reports with team.
• Update retake support app for new exams.
• Prepare interactive practice quizzes in Totara.
• Prepare content to support certification marketing communications.
• Assist in the design and maintenance of certification website.
• Work with team to ensure exam and certification program uptake and evolution.
• Periodically assess the success of the certification effort using reports and make recommendations for improvement.
• Manage digital badging program.

Requirements

• 1-3 years coordinating processes inside training or learning initiatives.
• Experience documenting processes for compliance.
• Ability to produce marketing text and graphics for global customer base.
• Demonstrated ability to learn new concepts quickly, act as a team player and adapt to change and growth needs.
• Excellent data organization and presentation skills, both written and verbal.
• Experience working in the software industry is a plus.
• Experience working with certification exams is a plus.
• Experience working with Subject Matter Experts (SMEs) is a plus.
• Experience in the learning industry as a trainer or courseware developer is a plus.

Nice-to-haves

• Education/Experience in the learning industry is a plus.