Certified Epic Application Analyst

About the position

The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic). Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision. This is a remote position with the possibility of travel.

Responsibilities

• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards
• Serves as PM and completes PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develops and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Works with project requestor to complete the minimum viable product of a demand in ServiceHub
• Requests resources for projects and enhancement work using ServiceHub Resource Plan process

Requirements

• Certified or accredited in at least one Epic module, EpicCare Ambulatory preferred
• 2 years of Epic build experience
• Bachelor's degree in information technology, healthcare, business, or related field
• Two (2) years of work experience in a similar role
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• In-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write correspondence, and process documents

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness
• Commitment to diversity, equity, and inclusion