Certified Medical Administrative Assistant -Front Office Specialist

Doc-Aid - Laredo, TX

Full-time

Laredo, TX

About the position

The Certified Medical Administrative Assistant at DOC-AID Urgent Care plays a crucial role in ensuring the smooth operation of the medical office. This position involves a variety of administrative tasks, including patient scheduling, intake, billing, and communication with both patients and medical staff. The ideal candidate will have experience in a healthcare setting and a strong understanding of medical office procedures and regulations.

Responsibilities

• Schedule patient appointments, coordinate follow-ups, and manage cancellations or rescheduling requests.
• Maintain an efficient and organized appointment calendar for providers, ensuring no conflicts and that patients are seen promptly.
• Greet patients and assist with completing necessary paperwork, including medical history forms and insurance information.
• Verify and update patient demographics, insurance details, and medical records.
• Collect co-pays, deductibles, and other patient payments, ensuring proper documentation and receipts.
• Maintain accurate patient records in compliance with HIPAA guidelines.
• Ensure that all charts and documents are correctly filed, updated, and readily accessible for providers.
• Process patient referrals, test results, and correspondence.
• Verify insurance coverage, eligibility, and patient benefits before their appointments.
• Assist with preparing and submitting insurance claims and following up on any outstanding balances or denied claims.
• Work closely with patients and insurance companies to resolve billing issues and inquiries.
• Answer phone calls and emails promptly and professionally, addressing patient inquiries and directing calls to appropriate personnel.
• Communicate with medical staff, providers, and patients regarding appointment reminders, test results, and follow-up care.
• Assist in maintaining office supplies and managing inventory.
• Assist with office administrative tasks such as filing, faxing, and scanning documents.
• Help with maintaining the cleanliness and organization of the office environment.
• Support medical staff with preparation for patient exams and procedures.

Requirements

• At least 2-3 years of experience as a Medical Administrative Assistant, Medical Office Coordinator, or similar role in a healthcare environment.
• Prior experience with electronic health records (EHR) systems and medical billing software.
• Strong knowledge of medical terminology, office procedures, and HIPAA regulations.
• Exceptional organizational and multitasking skills, with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and handle patient concerns empathetically and professionally.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and healthcare management software.
• High school diploma or equivalent required; Associate's degree in healthcare administration, medical office management, or related field is preferred.
• Certified Medical Administrative Assistant, a Biller and/or Coder, or Medical Assistant.
• Valid CPR Card.
• Strong attention to detail and ability to maintain confidentiality.
• Ability to work independently as well as in a team-oriented environment.