Lancaster General Health - New Holland, PA
posted about 2 months ago
Full-time - Entry Level
New Holland, PA
Ambulatory Health Care Services
About the position
The Certified Medical Assistant (CMA) at Penn Medicine Lancaster General Health will work in the Family Medicine New Holland location, providing essential support to healthcare providers and ensuring a high standard of patient care. This full-time role involves a variety of clinical and administrative tasks, including patient preparation, medication administration, and care coordination, while adhering to established protocols and maintaining a positive patient experience.
Responsibilities
- Prepares patients for visits using appropriate rooming standards tool.
- Administers injections as prescribed by the provider and in accordance with practice protocol.
- Provides gross observations to the provider or licensed nurse for interpretation as necessary.
- Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
- Prepares and assists providers with various procedures, minor surgeries, and other exams as designated by the provider.
- Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
- Removes sutures and changes dressings on wounds as necessary.
- Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.
- Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
- Authorizes prescription refills as directed by the provider.
- Assists in test tracking and monitoring overdue results.
- Assures exam rooms are adequately supplied and cleaned after each patient visit.
- Maintains and cleans medical instruments and equipment after each procedure.
- Assists with proactive outreach for patients requiring preventive and chronic disease services.
- Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
- Assists in the coordination of referrals, education, and community resources.
- Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
- Participates in daily huddles with the provider.
- Serves as a patient experience advocate by being a positive influence when interacting with patients, visitors, and colleagues.
- Communicates with all patients, visitors, and colleagues in a professional manner while keeping customer service a top priority.
- Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
- Travels regularly to various sites within the region to support operational needs as listed above.
- Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.
Requirements
- High school diploma or general equivalent (GED) is required.
- Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR).
- CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver).
- A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs.
Nice-to-haves
- One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician's office.
Benefits
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company match
- Childcare Subsidies
- Onsite Gym and Fitness Classes
