Certified Medical Assistant/LPN (451 305)

JOB SUMMARY: A nonexempt position responsible for performing a variety of duties depending on whether it is a small clinic, large medical practice, multi-clinic, or a specialty office. They are involved in the clinical care of patients within the clinic, supporting the physicians in every aspect of care, consistent with their credential or license. PREREQUISITE SKILLS: * Demonstrated communication skills to effectively communicate with management, providers, and patients. * Operational knowledge of telephones, fax machines, postage machines, and other office equipment. * Demonstrated ability in handling patient confidentiality. * Ability to work with peers in a team situation and create a positive work environment for team members. * Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. Essential Functions: The following list describes the essential duties of this role. Individuals in this role may not perform these duties, or may perform additional, related duties not listed here. * Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information. * Fulfills clerical responsibilities as assigned that may include advising business manager of the need to send medical records, receives medical records that have been requested; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately. * Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms. * Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor. * Fulfills clinical medical assisting responsibilities that within scope of practice as described by nurse practice act, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs ; physical examination preparations; clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician?s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipuncture; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory. * Other duties as assigned. Competencies: Demonstrates the following competencies: * Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills * Understands HIPAA guidelines and regulations, acknowledges patient rights * Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns. * Demonstrates continual learning, utilizes evidence based practice to affect change. * Cultivates effective partnerships and collaborations with providers * Understands IT resources * Appropriately delegates to ensure optimal operational workflow Attitude/Customer Competencies * Caring, compassionate, and approachable in all customer contacts * Privacy ? respects customers? right to privacy and modesty * Confidentiality ? maintains customers? confidentiality * Telephone etiquette ? speaks so that customers hear a smile * Appearance ? takes personal ownership in appearance and that of work environment * Initiative ? takes necessary steps to fix problems immediately * Providing Direction and Customer Acknowledgment ? provides personalized attention by being courteous, friendly, and helpful when responding to customers? needs * Timely service ? recognizes that customers? time is very valuable; provides them with prompt service * Customer information/education ? provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies * Demonstrates advocacy, respect and truth telling * Demonstrates accountability for own actions * Demonstrates ability to respectfully address interpersonal conflicts * Takes initiative to help others * Demonstrates a learning attitude toward solving problems * Demonstrates openness to change and new learning * Reports to work on time and has regular attendance * Adheres to practice defined dress code * Attends Staff meetings Ethical Decision-Making * Respects the needs, expectations and rights of all individuals * Advocates the rights of all to a safe environment * Uses sensitivity to cultural diversity to guide decision-making Performance Improvement * Identifies work processes and strives to reduce cost and increase satisfaction * Identifies customers and demonstrates understanding of customers? expectations * Actively works to increase satisfaction of all * Monitors customers? satisfaction * Takes active role in department process improvement efforts; demonstrates understanding of outcomes * Demonstrates an understanding of responsibilities * Demonstrates diagnostic thinking/reasoning * Utilizes feedback from peers, supervisor, customers to drive performance and behaviors * Prioritizes workplace safety