Certified Medical Assistant

Children's Hospital of Philadelphia - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

10,001+ employees

Hospitals

About the position

The Medical Assistant at Children's Hospital of Philadelphia (CHOP) plays a crucial role in providing clinical and administrative support to medical and nursing staff in a pediatric healthcare setting. This position involves performing routine delegated clinical patient care duties, ensuring smooth office operations, and contributing to the overall patient experience. The ideal candidate is a Certified Clinical Medical Assistant who is committed to patient safety and quality care, and is willing to rotate to other Care Network sites as needed.

Responsibilities

• Answer telephones using phone etiquette.
• Greet patients using patient-centered care.
• Update and file patient medical records using electronic and paper systems effectively.
• Schedule appointments.
• Arrange for laboratory services.
• Assist medical and nursing staff in obtaining and recording physical measurements.
• Document delegated specific medical history data such as allergies and reason for visit.
• Document vital signs and pain screens, notifying the registered nurse or physician when necessary.
• Identify patients in distress and notify the appropriate care team timely.
• Utilize infection prevention and control procedures according to policy.
• Assist the physician during examinations and procedures.
• Collect and prepare laboratory specimens, performing phlebotomy according to health system standards.
• Perform basic laboratory tests on the premises within POCT standards.
• Clean and sterilize medical instruments using health system standards.
• Reinforce patient/family understanding of educational content as delegated by the physician.
• Prepare and administer medications as directed by a physician.
• Prepare patients for x-rays, tests, and procedures.
• Perform electrocardiograms using age-specific standards.
• Demonstrate commitment to patient safety by reporting safety issues and errors.
• Perform other clinical functions as delegated and supervised by the physician.

Requirements

• High School Diploma / GED Required.
• Technical Diploma Medical Assistant Program Preferred.
• Certified Clinical Medical Assistant Preferred.
• Experience in a medical office setting Preferred.
• At least one (1) year of work experience Preferred.
• At least one (1) year experience as a Certified Medical Assistant Preferred.
• At least one (1) year experience in the healthcare industry Preferred.

Nice-to-haves

• Knowledge of exam, diagnostic and treatment room procedures.
• Ability to maintain quality control standards.
• Ability to read, understand and respond to detailed oral and written instructions.
• Ability to react and communicate clearly, calmly and effectively.
• Working knowledge of sterile techniques and special procedures applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting.
• Working knowledge of infection control procedures and safety precautions.
• Ability to document and communicate pertinent information.
• Ability to establish and maintain effective working relationships with patients and clinic staff.

Benefits

• Diversity, Equity, and Inclusion initiatives
• Support for professional development
• Health and wellness programs