About the position
The Certified Phlebotomy Technician I (CPT) position at Sutter Health involves the collection of blood specimens for a variety of laboratory tests, utilizing age-appropriate techniques. This role requires interaction with patients from diverse backgrounds, ensuring that their values and beliefs are respected during the process. The technician is responsible for completing quality-related tasks, which include documenting work, maintaining a clean and stocked work area, and monitoring pending work while escalating priority tasks as necessary. The technician will operate basic pre-analytic lab equipment and must adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure patient privacy and safety while delivering optimal care. In terms of laboratory workflow, the technician will collect blood specimens, verify patient identification at every step, and ensure that specimens are collected using the correct tubes in the right sequence to guarantee test result accuracy. The role also involves handling and transporting blood specimens while adhering to protocols that maintain specimen integrity. Post-phlebotomy care is provided to patients, ensuring their comfort and safety throughout the process. Quality assurance is a critical component of this position. The technician must maintain an adequate inventory of supplies, complete necessary documentation of pre-analytic work, and keep the work area organized and safe. This includes performing cleaning and decontamination procedures and properly disposing of waste. The technician will also operate basic lab equipment and escalate any issues according to established protocols. Knowledge of Sutter and departmental policies is essential, as is participation in managing laboratory workflow by monitoring pending work and prioritizing tasks. Customer support is another key aspect of the role. The technician will greet and interact with patients, answering questions within the scope of their job and providing basic collection instructions for self-collection of specimens other than blood. This position requires a compassionate approach to patient care, ensuring that all interactions align with Sutter's values.
Responsibilities
- Collect blood specimens for a variety of laboratory tests using age-appropriate techniques.
- Verify patient identification at every step to ensure test result accuracy.
- Handle and transport blood specimens while adhering to protocols to maintain specimen integrity.
- Provide post-phlebotomy care to patients.
- Maintain an adequate inventory of supplies in the work area and/or on the phlebotomy cart.
- Complete basic documentation of pre-analytic work and quality-related tasks.
- Maintain an organized and safe work space, completing required cleaning and decontamination procedures.
- Operate and/or use basic pre-analytic lab equipment and escalate issues when equipment malfunctions.
- Monitor pending work and escalate priority tasks as necessary.
- Greet and interact with patients according to affiliate-specific practices and Sutter Values.
Requirements
- High School Diploma or General Education Diploma (GED).
- CPTI-Certified Phlebotomy Technician I certification.
- Knowledge of standard principles, processes, procedures, and equipment related to collecting blood specimens.
- Ability to compassionately and effectively interact with patients of diverse ages, backgrounds, values, beliefs, and behaviors.
- Ability to organize and prioritize job duties and assigned tasks for completion within expected timeframes.
- Ability to accurately, precisely, and reliably perform job duties and assigned tasks.
- Solid critical thinking skills for applying knowledge and decision-making.
- Effective verbal and written communication skills.
- Knowledge of applicable local/state/federal regulations, codes, policies, and procedures.
