Certified Senior Pharmacy Technician

Walgreens Boots Alliance - West Monroe, LA

Full-time

West Monroe, LA

Health and Personal Care Retailers

About the position

The Customer Experience position focuses on engaging customers and patients by providing assistance with products and services, resolving issues, and ensuring a positive experience. The role involves supporting pharmacy operations under the supervision of a pharmacist, adhering to company policies, and maintaining strong relationships with customers. Additionally, it includes responsibilities related to inventory management, clinical services, and training and personal development.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Assist in the practice of pharmacy under the supervision of the pharmacist.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Utilize pharmacy systems to enter patient and drug information accurately.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verify medicine correctness and check for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on assigned cash register and handle cash as required.
• Assist customers in locating products in the OTC aisle.
• Handle telephone calls that do not require the pharmacist's personal attention.
• Process manual claims for third-party program prescription services efficiently.
• Lead Pharmacy Department inventory management activities.
• Maintain knowledge of company asset protection techniques.
• Assist in analyzing and improving pharmacy financial, customer service, and inventory performance data.
• Assist in administering clinical services and coordinating with healthcare providers.
• Support execution of the Pickup program.
• Ensure the Pharmacy Department is stocked, clean, and orderly.
• Coach pharmacy technicians and cashiers in process efficiency.
• Complete special assignments and other tasks as assigned.

Requirements

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.