Certified Senior Pharmacy Technician

About the position

The Customer Experience position focuses on engaging customers and patients by providing assistance with products and services, resolving issues, and ensuring a positive experience. The role involves supporting pharmacy operations under the supervision of a pharmacist, adhering to company policies, and maintaining strong relationships with customers. Additionally, it includes responsibilities related to inventory management, clinical services, and training and personal development.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Assist in the practice of pharmacy under the supervision of the pharmacist.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Utilize pharmacy systems to enter patient and drug information accurately.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verify medicine correctness and check for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on assigned cash register and handle cash as required.
• Assist customers in locating products in the OTC aisle.
• Handle telephone calls that do not require the pharmacist's personal attention.
• Process manual claims for third-party program prescription services efficiently.
• Lead Pharmacy Department inventory management activities.
• Maintain knowledge of company asset protection techniques.
• Assist in analyzing and improving pharmacy financial, customer service, and inventory performance data.
• Assist in administering clinical services and coordinating with healthcare providers.
• Support execution of the Pickup program.
• Ensure the Pharmacy Department is stocked, clean, and orderly.
• Coach pharmacy technicians and cashiers in process efficiency.
• Complete special assignments and other tasks as assigned.

Requirements

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.