Intuit - Columbia, SC

posted 4 months ago

Part-time - Entry Level
Remote - Columbia, SC
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Tax Experts for the upcoming tax season, offering a unique opportunity to work 100% remotely while collaborating with an exceptional team. As a Tax Expert, you will play a crucial role in helping clients navigate the complexities of taxation, providing them with the necessary support to complete their taxes using Intuit TurboTax products. This position requires a minimum of 2 years of paid experience in filing federal and state individual 1040 tax returns, utilizing commercial tax preparation software. You will be expected to deliver tax advice, full-service return preparation, and manage product/software inquiries, all while maintaining a commitment to enhancing the Intuit brand by delighting customers and empowering them in their tax preparation journey. In this customer-facing role, you will interact with clients through state-of-the-art video communication software, ensuring that you provide professional, friendly, and confident service. You will also be responsible for documenting interactions to maintain accurate records. The ideal candidate will possess an active, unrestricted credential such as EA, CPA, or Practicing Attorney, along with strong tax preparation experience and extensive knowledge of tax laws. Additionally, you must have an active Preparer Tax Identification Number (PTIN) to qualify for this position. This role is perfect for individuals who are passionate about helping clients and are ready to earn supplemental income during the tax season.

Responsibilities

  • Help customers complete their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Document interactions to maintain accurate records of customer communications.

Requirements

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns.
  • Active, unrestricted credential (EA, CPA, or Practicing Attorney).
  • Strong tax preparation experience and extensive knowledge of tax laws.
  • Active Preparer Tax Identification Number (PTIN).
  • Excellent customer service skills.

Nice-to-haves

  • Experience using commercial tax preparation software.
  • Familiarity with video communication tools.

Benefits

  • 401(k) savings plan with Intuit matching
  • Paid sick leave
  • Intuit provided E&O insurance
  • Employee stock purchase plan
  • Employee assistance program
  • Product discounts
  • Free copy of TurboTax Live
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