Intuit - Lake Charles, LA

posted 3 months ago

Part-time - Entry Level
Remote - Lake Charles, LA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Intuit is seeking Tax Experts for the upcoming tax season. This position offers the opportunity to work 100% remotely, allowing you to collaborate with an exceptional team from the comfort of your home or office. As a Tax Expert, you will play a crucial role in helping customers navigate the complexities of taxation by providing tax advice, full-service return preparation, tax calculations, and managing product/software inquiries. You will utilize Intuit TurboTax products to assist customers in completing their taxes, ensuring that they receive the best possible service and support. Your interactions will be conducted through state-of-the-art video communication software, and you will be responsible for documenting these interactions to maintain accurate records. This role is designed for individuals who are passionate about helping clients and are committed to enhancing the Intuit brand by delighting customers and empowering them to prepare their taxes effectively.

Responsibilities

  • Help customers complete their taxes using Intuit TurboTax products.
  • Provide tax advice and full-service return preparation.
  • Perform tax calculations and manage product/software inquiries.
  • Utilize government websites and professional resources to deliver accurate answers to customers.
  • Interact with customers through video and audio tools in a professional and friendly manner.
  • Document customer interactions to maintain accurate records.

Requirements

  • Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns using commercial tax preparation software.
  • Possess an active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience.
  • Extensive knowledge of tax laws and an active Preparer Tax Identification Number (PTIN).
  • Excellent customer service skills and the ability to interact with customers confidently.

Nice-to-haves

  • Experience with video communication tools.
  • Familiarity with Intuit TurboTax products.

Benefits

  • 401(k) savings plan with Intuit matching
  • Paid sick leave
  • Intuit provided E&O insurance
  • Employee stock purchase plan
  • Employee assistance program
  • Product discounts
  • Free copy of TurboTax Live
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