Evercommerce - Denver, CO
posted about 2 months ago
As a Customer Onboarding Specialist at EverCommerce, you will play a crucial role in ensuring that our members, who are primarily homebuilders, remodelers, and contractors, receive exceptional support and guidance as they integrate our services into their operations. Your primary responsibility will be to onboard new members effectively, helping them understand and utilize GuildQuality's solutions to address their unique business challenges and goals. You will be expected to maintain a deep expertise in our offerings and best practices, which will enable you to provide ongoing value and support to our customers. In this role, you will conduct onboarding sessions and training for new members, ensuring they are set up for long-term success with our platform. You will collaborate with various interdepartmental resources to facilitate a smooth onboarding process, integrating our performance-based data analytics into their business operations. Additionally, you will be responsible for integrating social media platforms and website widgets to enhance the member experience. As you transition accounts to our Support or Account Management teams, you will create long-term communication plans to ensure continued success for our members. Your role will also involve recording detailed activities of all customer interactions and analyzing customer feedback to communicate insights to the Communications Team and the VP of Member Experience. Your customer service orientation and commitment to delivering a remarkable experience will be key to your success in this position.