Zeiss Group - White Plains, NY
posted 3 months ago
The Change and Communications Manager for the SAP S/4HANA Implementation Hub at ZEISS is a pivotal role responsible for developing, driving, and implementing comprehensive change and communication initiatives within the scope of the SAP S/4HANA project. This position is essential in fostering a culture of change among all stakeholders involved in the project, ensuring that they are informed, engaged, and prepared for the transition. The manager will create a consistent and adaptable communication strategy that includes targeted messaging and change initiatives, clearly conveying program goals and building readiness for change to ensure the project's success. In this role, the manager will create a comprehensive change management strategy that aligns with organizational goals and ensures stakeholder engagement. They will identify and assess change impacts and readiness using various change management assessments and diagnostic tools. A robust communication plan will be developed, tailored to different stakeholder groups, ensuring that messaging is clear, consistent, and timely. The manager will draft, review, and disseminate communication materials, including newsletters, emails, presentations, and intranet content, to keep stakeholders informed and engaged throughout the project. The Change and Communications Manager will also identify key stakeholders and develop a stakeholder engagement plan to manage expectations, gather feedback, and address concerns. Regular meetings, workshops, and focus groups will be facilitated to ensure continuous alignment and support for the SAP S/4HANA project. Additionally, the manager will support and train leaders and managers to act as “Change Champions,” providing them with the necessary tools, resources, and guidance to effectively lead their teams through the change process. The role includes developing and delivering training programs and workshops for leaders, focusing on change management principles, communication skills, and leadership during transitions. The manager will create and maintain a Change Management Toolbox, including templates, guides, and best practices to support the implementation of change initiatives. Metrics and KPIs will be established to measure the effectiveness of change management and communication efforts, with regular reports prepared for program management and senior leadership to highlight key achievements and challenges. The manager will work closely with various corporate functions to ensure alignment and consistency in change management and communication efforts, manage relationships with external consultants, and develop initiatives to increase employee engagement and buy-in for the SAP S/4HANA project.