Change and Configuration Manager

$87,100 - $157,450/Yr

Leidos - Huntsville, AL

Full-time - Mid Level

Huntsville, AL

Professional, Scientific, and Technical Services

About the position

The Change and Configuration Manager will oversee the IT Asset Management (ITAM) processes and configuration management system for the NASA AEGIS Program. This role involves proactive strategic management, problem resolution, and ensuring compliance with configuration management directives. The manager will lead a team of configuration management specialists and collaborate with various stakeholders to enhance efficiency and effectiveness in change management processes.

Responsibilities

• Manage a team of entry and mid-level configuration management specialists.
• Provide configuration management planning and oversight.
• Regulate the change process to ensure only approved changes are incorporated into product documents.
• Manage the change request process from initial request through closure.
• Partner with service delivery management and engineering teams to meet customer expectations and SLAs.
• Evaluate and potentially re-engineer current business processes for efficiency.
• Maintain the Configuration Management Database (CMDB) to support resource allocation and capacity planning.
• Document and manage internal and external supporting documents related to configuration management.
• Serve as a key member of the Change Control Board (CCB) and provide technical advisory support.

Requirements

• Bachelor's degree in information technology or related field and 12 years of experience.
• Excellent written, verbal, and non-verbal communication skills.
• Ability to plan and prioritize assignments effectively.
• Advanced analytical skills and problem analysis capabilities.
• Experience in creating Configuration Management Plans.

Nice-to-haves

• Solid understanding of ITIL Best Practices, particularly in Service operations processes.
• Experience in customer communication and presentations.
• Experience in proposing and implementing project/program improvements.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities