Unclassified - Chicago, IL
posted 3 months ago
Allwyn North America is seeking a Change and Problem Release Manager to join our Business Ops & Technology team in Chicago, IL. This full-time position is pivotal in developing and managing Change and Release policies and processes, ensuring that all systems supported by Allwyn IT and its suppliers are effectively managed. The Change and Release Manager will act as the lead gatekeeper for all requests, ensuring they are completed within the established Service Level Agreements (SLAs). This role also involves implementing and managing the Problem Management operation, focusing on resolving high-impact and high-priority incidents to minimize business disruption. In this role, you will be responsible for protecting Allwyn North America's IT systems, services, and applications. You will implement and manage Change and Release policies aligned with ISO 2000 standards, collaborating with Project Management to identify necessary resources for new releases. Your responsibilities will include performing risk and impact assessments, managing the rollout of software and regulated hardware, and communicating with the business to evaluate potential risks associated with each release. You will also work closely with IT support managers to maintain effective communication channels and contribute to the operations plan and business-as-usual (BAU) service delivery objectives. The ideal candidate will utilize key performance indicators to conduct reviews for process effectiveness, establish ongoing quality improvements, and ensure consistent quality in release management. You will work with internal and external auditing departments to identify areas for development and implement agreed-upon actions. Additionally, you will organize problem management resources to meet the support and project needs of the business effectively.