Change and Release Management Consultant

Vdart - Sunnyvale, CA

Full-time - Mid Level

Sunnyvale, CA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

As a Change and Release Management Consultant, you will play a critical role in establishing, maintaining, and implementing the Change and Release Management process specifically for Financial Applications, including Oracle E-business suite and various SaaS applications such as Coupa and Zuora. Your expertise will be essential in ensuring that robust procedures are in place to safeguard the production environment, thereby minimizing incidents caused by changes. You will be responsible for ensuring the use of standardized processes and procedures to handle changes efficiently, which is vital for maintaining operational integrity and compliance within the organization. In this role, you will maintain an IT Change Calendar that includes a forward schedule of all planned changes, allowing for better visibility and coordination of change activities. You will manage, coordinate, monitor, and report on these activities, ensuring adherence to established processes. Your ability to audit and drive continuous improvement of the Change and Release Management process will be crucial in enhancing operational efficiency and compliance. Collaboration with other IT teams will be a key aspect of your role, as you will ensure seamless operational service delivery. You will serve as a focal point for escalation and communication activities between users and IT teams, ensuring effective execution of change activities. Highlighting and escalating risks and issues to management will be part of your responsibilities, as will consulting and providing guidance to project teams in preparation for service transition from project to operations. You will also define and track success metrics, monitoring the progress of Change and Release Management initiatives. Proficiency in utilizing Excel and project/portfolio management platforms will be necessary for specific tasks related to Change and Release Management. Additionally, you will implement audit recommendations to improve compliance and risk management, ensuring that the organization adheres to best practices in change management.

Responsibilities

• Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite and SaaS applications (e.g. Coupa, Zuora).
• Implement measures to safeguard the production environment through robust Change and Release Management procedures.
• Ensure the use of standardized processes and procedures to handle changes efficiently and minimize incidents caused by changes.
• Maintain an IT Change Calendar that includes a forward schedule of all planned changes.
• Manage, coordinate, monitor, and report on change activities, ensuring adherence to established processes.
• Audit and drive continuous improvement of the Change and Release Management process.
• Collaborate with other IT teams to ensure seamless operational service delivery.
• Serve as a focal point for escalation and communication activities between users and IT teams, ensuring effective and efficient execution of change activities.
• Highlight and escalate risks and issues to management.
• Consult and provide guidance to project teams, assisting in the preparation for service transition from project to operations.
• Define and track success metrics and monitor the progress of Change and Release Management.
• Utilize Excel and project/portfolio management platforms for specific tasks related to Change and Release Management.
• Implement audit recommendations to improve compliance and risk management.

Requirements

• Hands-on experience in fintech audit and compliance roles.
• Proven ability to implement Change and Release Management processes effectively.
• Strong understanding of Financial Applications, particularly Oracle E-business suite and SaaS applications.
• Experience in managing change activities and ensuring adherence to established processes.
• Ability to collaborate with IT teams and communicate effectively with stakeholders.

Nice-to-haves

• Experience with project/portfolio management platforms.
• Knowledge of compliance and risk management best practices.

Benefits

• Competitive hourly rate of $40/hr.
• Opportunity to work with a global leader in technology and talent management.
• Access to a diverse team and a wide range of industry verticals.