Change Control Function Manager

$115,000 - $140,000/Yr

OneMain Trim, LLC - Wilmington, DE

Part-time - Mid Level

Wilmington, DE

About the position

The Change Control Function Manager is a leadership role responsible for overseeing the Technology Change Control practice and managing a team of change control managers. This position aims to enhance the maturity of the Change Management group, ensuring that change requests are thoroughly reviewed and executed without impact. The manager will define strategic directions, drive automation in change approvals, and engage with cross-functional teams to optimize change processes and improve metrics related to change, release, and deployment.

Responsibilities

• Define strategic direction for maturing the Change Control practice and drive improvement.
• Guide the Change Management function to review change requests and ensure requests are complete, accurate and follow established procedures.
• Assess risk and drive actions to ensure changes are prepared to be executed without impact.
• Determine requirements for auto-approval of changes and drive toward automation.
• Work with teams on unsuccessful changes to prevent repeated mistakes and improve processes.
• Engage with Technology peers early in the lifecycle of development activities or infrastructure changes.
• Provide leadership and guidance to cross-functional teams on change, release & deployment processes.
• Ensure proper communication of changes, including publishing a change/release calendar and notifying stakeholders.
• Optimize data collection related to changes and deployments to identify issues and opportunities.
• Contribute to improving change, release & deployment related metrics and reports.
• Define and refine Change Management processes & policies, including requirements for changes & releases.
• Respond to Auditor requests related to Change Management and mitigate audit issues.
• Coordinate with the Configuration Management team to update the CMDB as changes are deployed.
• Coordinate with the ServiceNow team to leverage tooling and automation for efficiency.
• Set a team mission and vision, define team goals, and maintain a document of roles & responsibilities.
• Assess opportunities for improvement in processes or tooling.
• Set high standards for self and others and drive for measurable results.
• Maintain a professional demeanor during challenging times.
• Build strong relationships and partnerships with leaders and staff members from other teams.
• Support others with development of skills and capabilities and provide mentorship.

Requirements

• Bachelor's degree or higher in Computer Science, Information Technology, or related field.
• Minimum 5 years working with ITIL practices, including 5 years of experience with Change Control and Release Management.
• Minimum 10 years working in a Technology organization.
• Minimum 3 years managing a team of change control managers.
• Strong problem solver with creative thought leadership.
• Excellent verbal and written communication skills.
• Ability to create clear, concise, engaging, and polished presentations & reports.
• Effective facilitator with a basic understanding of applications and infrastructure technologies.
• Ability to multi-task with multiple priorities and work cross-functionally.
• Proven ability to establish and maintain positive customer and team member relationships.
• Proven ability to lead and influence change.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)