Change Control Function Manager

$115,000 - $140,000/Yr

OneMain Financial - Baltimore, MD

Part-time - Manager

Baltimore, MD

1,001-5,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Change Control Function Manager is a leadership role responsible for overseeing the Technology Change Control practice and managing a team of change control managers. This position requires experience in a fast-paced environment with daily application, infrastructure, security, and network changes. The manager will define strategic directions for maturing the Change Control practice, drive improvements, and ensure effective communication and execution of change management processes.

Responsibilities

• Define strategic direction for maturing the Change Control practice and drive improvement.
• Guide the Change Management function to review change requests and ensure requests are complete, accurate and follow established procedures.
• Assess risk and drive actions to ensure changes are prepared to be executed without impact.
• Determine requirements for which changes can be auto-approved via automation versus which require manual review & approval.
• Drive toward automation while ensuring higher risk changes receive appropriate scrutiny.
• Work with teams on unsuccessful changes & releases to ensure issues are corrected and prevent repeated mistakes.
• Engage with Technology peers early in the lifecycle to ensure change, release & deployment preparation is completed in advance.
• Provide leadership and guidance to cross-functional teams on change, release & deployment processes.
• Ensure changes are properly communicated, including publishing a change/release calendar and notifying stakeholders of decisions.
• Optimize data collected relative to changes and deployments to identify issues, risks & opportunities.
• Contribute to improving change, release & deployment related metrics and reports.
• Define and refine Change Management processes & policies, including setting requirements for changes & releases.
• Respond to Auditor requests related to Change Management and mitigate any audit issues.
• Coordinate with the Configuration Management team to ensure the CMDB is updated as changes are deployed to Production.
• Coordinate with the ServiceNow team to leverage tooling and automation to improve efficiency.
• Set a team mission and vision, define team goals, and create a roadmap for maturing the Change Control function.
• Identify team level risks & issues and maintain a document of roles & responsibilities.
• Assess opportunities for improvement in processes or tooling and set high standards for self and others.
• Build strong relationships and partnerships with leaders and staff members from other teams.
• Support others with development of skills and capabilities and provide mentorship on professional development.

Requirements

• Bachelor's degree or higher in Computer Science, Information Technology, or related field.
• Minimum of 5 years working with ITIL practices, including 5 years of experience with Change Control and Release Management.
• Minimum of 10 years working in a Technology organization.
• Minimum of 3 years managing a team of change control managers.
• Strong problem solver with creative thought leadership.
• Excellent verbal and written communication skills.
• Ability to create clear, concise, engaging, and polished presentations & reports.
• Effective facilitator with a basic understanding of applications and infrastructure technologies.
• Ability to multi-task with multiple priorities and work cross-functionally.
• Proven ability to establish and maintain positive customer and team member relationships.
• Proven ability to lead and influence change.

Benefits

• 401(k) 4% Match
• Employee stock purchase plan
• Health insurance
• Paid holidays
• Paid time off
• Tuition reimbursement