Change Control Function Manager

$115,000 - $140,000/Yr

OneMain Financial - Fort Worth, TX

Part-time - Manager

Fort Worth, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Change Control Function Manager at OneMain Financial is a leadership role responsible for overseeing the Technology Change Control practice and managing a team of change control managers. This position requires experience in a fast-paced environment where application, infrastructure, security, and network changes are implemented daily. The ideal candidate will enhance a mature Change Management group, ensuring effective change processes and risk management while driving automation and continuous improvement.

Responsibilities

• Define strategic direction for maturing the Change Control practice and drive improvement.
• Guide the Change Management function to review change requests and ensure requests are complete, accurate and follow established procedures.
• Assess risk and drive actions to ensure changes are prepared to be executed without impact.
• Determine requirements for auto-approval of changes and drive toward automation where possible.
• Work with teams on unsuccessful changes to ensure issues are corrected and prevent repeated mistakes.
• Engage with Technology peers early in the lifecycle to ensure change preparation is completed in advance.
• Provide leadership and guidance to cross-functional teams on change, release & deployment processes.
• Ensure changes are properly communicated, including publishing a change/release calendar and notifying stakeholders.
• Optimize data collected relative to changes and deployments to identify issues, risks & opportunities.
• Contribute to improving change, release & deployment related metrics and reports.
• Define and refine Change Management processes & policies, including setting requirements for changes & releases.
• Respond to Auditor requests related to Change Management and mitigate any audit issues.
• Coordinate with the Configuration Management team to ensure the CMDB is updated as changes are deployed.
• Coordinate with the ServiceNow team to leverage tooling and automation for efficiency.
• Set a team mission and vision, define team goals, and maintain a document of roles & responsibilities.
• Assess opportunities for improvement in processes or tooling.
• Set high standards for self and others and drive for measurable results.
• Maintain a professional demeanor, even during challenging times.
• Build strong relationships and partnerships with leaders and staff members from other teams.
• Support others with development of skills and capabilities and provide mentorship.

Requirements

• Bachelor's degree or higher in Computer Science, Information Technology, or related field.
• Minimum 5 years working with ITIL practices, including 5 years of experience with Change Control and Release Management.
• Minimum 10 years working in a Technology organization.
• Minimum 3 years managing a team of change control managers.
• Strong problem solver with creative thought leadership.
• Excellent verbal and written communication skills.
• Ability to create clear, concise, engaging and polished presentations & reports.
• Effective facilitator with a basic understanding of applications and infrastructure technologies.
• Ability to multi-task with multiple priorities and work cross-functionally.
• Proven ability to establish and maintain positive customer and team member relationships.
• Proven ability to lead and influence change.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days)
• Paid holidays (7 days per year)
• Paid volunteer time (3 days per year)