Change Control Function Manager

$115,000 - $140,000/Yr

OneMain Financial

Part-time - Manager

Hybrid

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Change Control Function Manager at OneMain Financial is a leadership role responsible for overseeing the Technology Change Control practice and managing a team of change control managers. This position requires experience in a fast-paced environment where application, infrastructure, security, and network changes are implemented daily. The ideal candidate will enhance the maturity of the Change Management group and ensure effective change control processes are in place.

Responsibilities

• Define strategic direction for maturing the Change Control practice and drive improvement
• Guide the Change Management function to review change requests and ensure requests are complete, accurate and follow established procedures
• Assess risk and drive actions to ensure changes are prepared to be executed without impact
• Determine requirements for auto-approval of changes and drive toward automation
• Work with teams on unsuccessful changes to prevent repeated mistakes and improve processes
• Engage with Technology peers early in the lifecycle of development activities or infrastructure changes
• Provide leadership and guidance to cross-functional teams on change, release & deployment processes
• Ensure proper communication of changes, including publishing a change/release calendar and notifying stakeholders
• Optimize data collection related to changes and deployments to identify issues, risks & opportunities
• Contribute to improving change, release & deployment related metrics and reports
• Define and refine Change Management processes & policies
• Respond to Auditor requests related to Change Management and mitigate audit issues
• Coordinate with the Configuration Management team to update the CMDB as changes are deployed
• Coordinate with the ServiceNow team to leverage tooling and automation
• Set a team mission and vision, define team goals, and maintain a document of roles & responsibilities
• Assess opportunities for improvement in processes or tooling
• Set high standards for self and others and drive for measurable results
• Maintain a professional demeanor during challenging times
• Build strong relationships and partnerships with leaders and staff members
• Support others with development of skills and capabilities and provide mentorship

Requirements

• Bachelor's degree or higher in Computer Science, Information Technology, or related field
• Minimum 5 years working with ITIL practices, including 5 years of experience with Change Control and Release Management
• Minimum 10 years working in a Technology organization
• Minimum 3 years managing a team of change control managers
• Strong problem solver
• Creative thought leader
• Excellent verbal and written communications
• Excellent at creating clear, concise, engaging and polished presentations & reports
• Effective facilitator
• Basic understanding of applications and infrastructure technologies
• Ability to multi-task with multiple priorities
• Ability to work cross-functionally
• Proven ability to establish and maintain positive customer and team member relationships
• Proven ability to lead and influence change

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days)
• Paid holidays (7 days per year)
• Paid volunteer time (3 days per year)