Cox Communications - Raleigh, NC
posted about 2 months ago
RapidScale is one of the fastest growing managed service providers in the industry. Based in Raleigh, NC, the company has a solid track record of delivering world-class hosted and public cloud products and services to customers located throughout the country and around the globe. As a managed service provider, RapidScale is a fast-paced, ever-evolving solution provider for small to enterprise businesses. RapidScale is looking to hire a Change Control Manager to support the alignment and changes throughout the RapidScale organization in conjunction with Cox Business/Cox Communications. The Change Control Manager must work across the aisle and through many others in the organization to succeed. Acting as a coach for senior leaders and employees alike, this person helps leaders fulfill the critical role of change management sponsor. As our Change Control Manager, you may support and coach people managers and supervisors as they help their teams. Similarly, you will support project managers and project teams to integrate change management activities with their project plan. You will be responsible for coordinating, auditing, gathering metrics, and reporting on them for change requests across the organization. The primary goal of this role will be to maintain RapidScale's change control process and coordinate with various teams throughout the organization to ensure changes are properly communicated and implemented. In this role, you will apply a structured methodology and lead change management activities, leveraging a change management methodology, process, and tools to create a strategy to support adoption of the changes. You will enable the design, development, delivery, and management of key internal and external communications, including Root Cause Analysis (RCA) and customer notices to ensure adherence to best practices and defined standards. Conducting impact analyses, assessing change readiness, and identifying key stakeholders will also be part of your responsibilities. Additionally, you will provide input, document requirements, and support the design and delivery of training programs to help employees understand and adapt to change. Continuous improvement will be a focus, as you will create and utilize metrics to make data-driven decisions on the success of the change management process.