Change Delivery Manager

Truist Financial - Charlotte, NC

Part-time,Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Change Delivery Manager at Truist is responsible for overseeing and leading a team that delivers multiple initiatives aligned with the strategic objectives of the business unit. This role involves direct leadership, cross-functional influence, and ensuring adherence to protocols for successful program execution. The manager will utilize their expert knowledge of processes to contribute significantly to the success of the line of business.

Responsibilities

• Oversee and monitor the overall health of the assigned project portfolio, including intake, planning, business readiness, and execution.
• Provide direct leadership to teams of internal and external resources to ensure effective delivery of project management, business analysis, and communications.
• Engage with various partners, including Risk partners, to ensure project review and oversight in accordance with enterprise standards.
• Oversee the preparation of project materials and artifacts ensuring appropriate documentation traceability.
• Contribute to short and long-term project prioritization and planning for the assigned portfolio.
• Establish and maintain relationships with key leaders to ensure coordination and support of delivery plans.
• Provide portfolio level dashboards and executive summaries to keep leaders informed about the health of the portfolio.
• Attract, retain, and develop top talent, fostering a cohesive and inclusive team-oriented culture.

Requirements

• Bachelor's degree in a business-related field or equivalent education and training.
• 10-12 years of experience in consulting, project management, or process improvement.
• Advanced understanding of project management frameworks and ability to implement large scale initiatives.
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs, and policies.
• Advanced understanding of process improvement methodologies (e.g., Six Sigma).
• Experience with Waterfall and Agile project management methodologies.
• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance, and systems.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to influence others.
• Demonstrated ability to analyze complex problems and make decisions under pressure.
• Ability and willingness to learn and adapt as job needs change.
• Demonstrated proficiency in Microsoft Office software products.
• Ability to travel as needed, occasionally overnight.

Nice-to-haves

• Advanced degree in a relevant field (e.g., MBA).
• Project Management Professional (PMP) Certification.
• Process Improvement Professional (e.g., Six Sigma certification).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)