Change Execution Project Manager- Mortgage Servicing

Truist Financial - Greenville, SC

Part-time,Full-time - Mid Level

Greenville, SC

Credit Intermediation and Related Activities

About the position

The Change Execution Project Manager for Mortgage Servicing at Truist is responsible for leading and managing complex internal projects from initiation to completion. This role requires expert-level knowledge in project management, with a focus on improving processes and methodologies to enhance team efficiency. The position involves coordinating project planning activities, managing stakeholder relationships, and ensuring adherence to project timelines, budgets, and quality standards.

Responsibilities

• Leads project planning activities for large, complex projects aligned with business strategy.
• Defines problems and scope parameters, organizes project teams, and assigns responsibilities.
• Develops project schedules and milestones, identifying authority structures and decision-making processes.
• Establishes and maintains relationships with stakeholders and manages resources throughout the project.
• Measures project performance using appropriate systems, tools, and techniques.
• Reports on project status including key performance indicators (KPIs), cost, timing, and staffing.
• Troubleshoots and manages activities to ensure adherence to quality standards.
• Performs risk management to minimize project risks and resolves obstacles to project completion.
• Recommends schedule changes, cost adjustments, or resource additions as necessary.
• Creates and maintains comprehensive project documentation.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and work experience.
• 5-7 years of progressive experience in consulting, project management, or process improvement.
• Expert-level understanding of project management frameworks and methodologies.
• Highly developed skills in developing and implementing processes and operational plans.
• Proven leadership in implementing complex projects and issue resolution.
• Strong communication, interpersonal, and negotiation skills.
• Expert-level cost and risk management skills.
• Demonstrated ability to make decisions under pressure and manage time effectively.

Nice-to-haves

• Advanced degree in a relevant field (e.g., MBA) or Project Management Professional (PMP) certification.
• Certification in Lean Six Sigma or similar methodologies.
• Experience implementing large/complex initiatives across a matrix organization.
• In-depth knowledge of management and planning systems theory.
• Experience with financial measurements and metrics.
• Financial Services experience.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts.
• 401k plan with company contributions.
• Vacation days (minimum of 10 days in the first year).
• Sick days (minimum of 10 days).
• Paid holidays.
• Potential eligibility for defined benefit pension plan, restricted stock units, and deferred compensation plan.